Operations Head handled Telemarketing team & Fulfilment team

• Managing entire Kerala & Bangalore showroom/warehouse operation• Responsible for the collection revenue for the company from Kerala & Bangalore• Collection performance, paid conversion against sales, warehouse management• Monitor Collections, showroom sales (presales & postsales), auditing & all warehouse related activities

• Taking care of entire operations & logistics• Taking care of YouTube Metadata team• Analyzing sales performance & giving inputs to the management for the needs & challenges• Analyze the performance difference in Digital Marketing & Telemarketing Leads• Coordinating with both team for better productivity• Handled YouTube Metadata team & guided the team for the better views• Guiding the team how to increase subscribers

•• Primary focus to increase team sale & call centre sales through various analysis• Managing DRTV Sales process – target oriented process drive• Analyze the data & allocate in dialer either by product/team wise• Thorough disposition analysis & use the data effectively – Lead Analysis• Taken care of web & online orders• Improvise call centre sales collection by different ways• Need to focus on sales conversion both team wise & agent wise• Media slot analysis & ensure better productivity• Tracking hourly basis sales & investigate if there is dip or high• Guiding team leaders to control their team leave & late login• Leads utilization & sending report to team leaders if any lead wastage found• Focusing each & every agent performance from their joining date• Instructing team leaders to conduct induction program for new associates• Giving inputs to Quality Evaluator & make them engaged for team productivity• Part of training program, observing & giving feedback to trainers• Giving inputs, suggestion & feedbacks to CEO when new products arrives• Media analysis & based on that performance report will be shared• Utilizing resources effectively & based on that instruct the team leaders to perform• Analyze the sales, collections dip & planning to rectify• Bringing new ideas to improvise sales

Telemarketing-IDBI Federal Medical Insurance process, leads generation & closing sales

• Assign the Agents for Proactive, Gross Bounce, Net Bounce & Gross net Calling.• Monitor the performance of each agent and giving the feedback• Monitor the team performance and summit the report to Manager• Maintain the tracker for Daily achievements • Responsible for productivity and conversion for each agent • Concentrating the Non Contactable accounts and planning to get the contact• Responsible for month end team resolution• Pull out the non-worthy data & sending back to client for support through referral activity • Conducting agents appraisal both monthly, half yearly & annually• Analyzing the quality score of each agent and help them to enhance the quality score• Controlling attrition & shrinkage