Senthil Kumar Email & Phone Number

Bangalore

• As a Team Lead, took responsibility and worked on the queries raised to Governance Helpdesk and ensure guiding other team members in the proper process providing technical support to end users.• Identify potential mentees among junior team members with aspirations for growth within the L1 team to achieve their developmental objectives.• Actively seek opportunities on feedback received from peers and superiors to enhance and refine management competencies.• Seek input from team… Show more • As a Team Lead, took responsibility and worked on the queries raised to Governance Helpdesk and ensure guiding other team members in the proper process providing technical support to end users.• Identify potential mentees among junior team members with aspirations for growth within the L1 team to achieve their developmental objectives.• Actively seek opportunities on feedback received from peers and superiors to enhance and refine management competencies.• Seek input from team members, mentors, and mentees to assess effectiveness and inform necessary refinements.• Adhering SLA-compliance and maintain a balance between timely resolution of incidents and productivity.• Hands-on experience on transform maps, data uploads, email notifications, schedule jobs and scheduled reports in Service Now.• Provide User Training to the new agents.• Being Tech savvy with working knowledge of my products, able to resolve the issues which implies to limiting reassigned unresolved issues to the next level of support personnel. Show less

Bangalore Urban, Karnataka, India

• Involved in application development, support, and Maintenance of the applications.• The process is integrated with the Governance Helpdesk portal. • Worked on user management/ groups/ roles in Service Now. • Configuration & Customization of Help desk & different Modules including: Business Rules, Client Scripts, Dictionary overrides, UI Policies & UI Actions based on user requirements, defined the functional needs for our ITSM (IT Service Management) system, Service… Show more • Involved in application development, support, and Maintenance of the applications.• The process is integrated with the Governance Helpdesk portal. • Worked on user management/ groups/ roles in Service Now. • Configuration & Customization of Help desk & different Modules including: Business Rules, Client Scripts, Dictionary overrides, UI Policies & UI Actions based on user requirements, defined the functional needs for our ITSM (IT Service Management) system, Service Now.• Enhanced personal skills by continually taking web-based training and off-site courses. Show less

Bengaluru Area, India

• Coordinating with customer for utilizing the asset management tools to analyze, review and track IT Asset Data.• Responsible for monitoring the software licenses to ensure they comply with license agreements and usage standards.• Tracking the IT assets which are not appearing in the network thru SCCM (System Center Configuration Manager).• Responsible for Tracking the INC’s to meet the SLA’s.• Prepare paper works for IMAC process.• Co-ordinate with finance team for… Show more • Coordinating with customer for utilizing the asset management tools to analyze, review and track IT Asset Data.• Responsible for monitoring the software licenses to ensure they comply with license agreements and usage standards.• Tracking the IT assets which are not appearing in the network thru SCCM (System Center Configuration Manager).• Responsible for Tracking the INC’s to meet the SLA’s.• Prepare paper works for IMAC process.• Co-ordinate with finance team for disposing of End of Life assets and update in the ITSM Service Now Tool.• Responsible for initiating the Shopping Cart Request process also providing the PC justification Letter for calculating the PC Depreciation cost for Business Unit Heads approvals.• Respond to customer queries on the PO Status and pending PC open order status Ordered.• Follow up with vendor and track the PC shipments and also support in PO amendments.• Responsible for Invoice Reconciliation and to identify the Root Cause Analysis of blocked invoices.• Periodically work with Finance team on CIP reconciliation in order to make sure all the assets are accounted in SAP.• Provide support and train new staff on existing process. Show less

Bengaluru Area, India

• Coordinating with the IT Operations team on new PC installation.• Responsible for updating the End User details in Remedy tool after the new PC installation • Responsible for updating the Bonding and Deboning IT Equipments in Remedy tool (Internal Customer Tool).• Handling Logistics Function - in warding and out warding of materials from Stores.• Maintaining Stock records for Inventory of Components, Issuing of Materials.• Responsible for creation of GRN in the… Show more • Coordinating with the IT Operations team on new PC installation.• Responsible for updating the End User details in Remedy tool after the new PC installation • Responsible for updating the Bonding and Deboning IT Equipments in Remedy tool (Internal Customer Tool).• Handling Logistics Function - in warding and out warding of materials from Stores.• Maintaining Stock records for Inventory of Components, Issuing of Materials.• Responsible for creation of GRN in the system.• Responsible for providing the Invoice details to Finance for the Vendor Payments.• Responsible to ensure the correct material supply from the vendor to achieve the zero rejection targets.• Periodic reporting to client on the issues, and corrective actions. Show less

Bangalore Area, India

Appointed as an officer for processing credit card applications.

Bbm, English,Accounts,Commerce,Economics

Hslc, Arts