Senthil Kumar D Email & Phone Number

Chennai, Tamil Nadu, India

Chennai Area, India

Chennai Area, India

- HRO Functional Lead for HRO Transition/Transformation... - Responsible for a smooth transition of the assigned project from onshore to offshore- Interaction with various stakeholders such as onshore, offshore clients, SMEs and document the process details- Responsible for transition related documents such as SIPOC, SOP, FMEA, Process maps and improvement opportunities- Ensure the given project delivers the expected benefits on time and on target, meeting quality requirements

Chennai Area, India

• Continuous improvement of current processes to help Operations meet C-SAT, accuracy and on time metrics• Conducting business review with Senior Management & clients & share best practices across regions.• Setting up targets and goals for the process - setting and maintaining Key Performance Indicators & SLA targets for the process. • Create a transparent mechanism for Rewards & Recognition • Ensuring KPI Delivery & Business Continuity.• Ensuring a robust Governance and Change Management framework is agreed upon and adhered to.• Ensuring proactive engagement with the customer to make sure areas of concern can be worked upon for improved service levels and client satisfaction through continuous improvement projects.• Managing the global process like debarment, Stock Options and Reward programs• Responsible for resolving customer complaints on performance bottlenecks.• Have successfully transitioned and implemented the services from EMEA Service to India Service Center for 23 countries within a span of 9 months.• Involved on UAT for ERP implementation and with delivery design, optimizing and transitioning standardized work within HR Services• Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs & work processes thus managing cost-effective operations.• Conducting continuous audits to ensure compliance and sound functioning of the process.• Setting of quality monitoring tools and methodologies and ensuring adherence to the same.• Mentoring, coaching and appraising team members with active involvement in the recruitment process.• Identifying need based training & developing plans to strategically run processes with minimum cost & maximum efficiency.> Involved on multiple remote transition to move the work to offshore location.

Cochin Area, India

• Conducting study of volume patterns ensuring proper planning, recruiting, scheduling and training.• Overseeing problem management & providing resolution to internal-external clients for minimum downtime• Organizing internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined SLA on both production and quality metrics• Conducting business review with Senior Management & clients & share best practices across regions.• Have involved on two transition to move the process to offshore location.• Managing teams to excel business targets & service delivery, support metrics.• Preparing, compiling & presenting monthly reports regarding process capability & productivity. • Drive the four delivery quadrant involving Employee, Finance, Customer & Operational Excellence.• Handling processes which mainly use PeopleLinx (HR.net), Resourcelinx, & MyLearningWorld.• Managing 4 Verticals - Employee Services, Resourcing, AskES and Learning & Development for rendering and achieving quality services.• Providing value added customer services by attending to escalated client queries.• Initiating training & re - engineer processes that would provide better Customer /Client Satisfaction and enhance productivity & Customer Satisfaction Scores.• To ensure Data Privacy is followed across the team as we handle HR Data• Certified in Six Sigma Green Belt• Identifying training needs across levels required for different roles & analysis of existing level of competencies.• Scheduling, executing & evaluating training programs, collating feedback & coaching teams on skill sets. • Identifying need based training & developing plans to strategically run processes with minimum cost & maximum efficiency.• Received the Exceptional Client focus award for 3 consecutive times.• Completed 3 service vertical transitions smoothly.

Chennai Area, India

My role involves managing and guiding my team to perform their roles & responsibilities in a timely and accurate manner. Involved in ISO, Process Documentations, and Process improvements. • Understanding the management & team’s requirements and ensuring that both synchronize to one single statement which is customer satisfaction. • Preparing & Presenting Weekly Team performance metrics.• Doing the work allocation for the team and a as a Single point of contact (SPOC) in helping the team to resolve their queries.• Acquired a good working knowledge on People soft (version 8.8)• Having weekly discussion with customers and understanding the satisfaction level and discussing the process improvements.• Achieved ISO Certification for India HR process successfully.• Well versed in running reports using Crystal Reports & Business Objects reports.• Practiced and lived Data Privacy which is the key element of HR Outsourcing.• Coordinate the Human Resources support functions, which typically includes benefits, employee relations, staffing & recruiting, Human Resource generalist, organizational development, Equal Employment Opportunity /Affirmative Action, compensation, and environmental health safety & security.• Mentor and provide guidance to my Team Members.

Chennai

• Taking care of Recruitment Activities.• Payroll processing.• Taking care of Employee welfare activities.• Canteen Administration with budget formulating• Security Administration.• Processing of Loans and Welfare Association Activities.• Annual Budgeting for Welfare.• Taking care of Statuary Compliances like Sending Returns, Maintaining Registers and forms under following acts:• Licensing with Government Officials.• Apprentice Selection and Training.

Master Of Labour Management, Hr & Ir

B.Sc. Computer Science