Senthil Kumar D Email & Phone Number

Chennai, Tamil Nadu, India

Chennai Area, India

Chennai Area, India

- HRO Functional Lead for HRO Transition/Transformation... - Responsible for a smooth transition of the assigned project from onshore to offshore- Interaction with various stakeholders such as onshore, offshore clients, SMEs and document the process details- Responsible for transition related documents such as SIPOC, SOP, FMEA, Process maps and improvement.

Chennai Area, India

• Continuous improvement of current processes to help Operations meet C-SAT, accuracy and on time metrics
• Conducting business review with Senior Management & clients & share best practices across regions.
• Setting up targets and goals for the process - setting and maintaining Key Performance Indicators & SLA targets for the process.
• Create a transparent mechanism for Rewards & Recognition
• Ensuring KPI Delivery & Business Continuity.
• Ensuring a robust Governance and Change Management framework is agreed upon and adhered to.

Cochin Area, India

• Conducting study of volume patterns ensuring proper planning, recruiting, scheduling and training.
• Overseeing problem management & providing resolution to internal-external clients for minimum downtime
• Organizing internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined SLA on both production and quality metrics
• Conducting business review with Senior Management & clients & share best practices across regions.
• Have involved on two transition to move the process to offshore location.
• Managing teams to excel business targets & service delivery, support metrics.

Chennai Area, India

• My role involves managing and guiding my team to perform their roles & responsibilities in a timely and accurate manner. Involved in ISO, Process Documentations, and Process improvements.
• Understanding the management & team’s requirements and ensuring that both synchronize to one single statement which is customer satisfaction.
• Preparing & Presenting Weekly Team performance metrics.
• Doing the work allocation for the team and a as a Single point of contact (SPOC) in helping the team to resolve their queries.
• Acquired a good working knowledge on People soft (version 8.8)
• Having weekly discussion with customers and understanding the satisfaction level and discussing the process improvements.

Chennai

• Taking care of Recruitment Activities.
• Payroll processing.
• Taking care of Employee welfare activities.
• Canteen Administration with budget formulating
• Security Administration.
• Processing of Loans and Welfare Association Activities.

Master Of Labour Management, Hr & Ir

B.Sc. Computer Science