Senthil Kumar M Email & Phone Number

I have around 4.9 years of experience as PRODUCTION SUPPORT ANALYST with technical knowledge in LINUX Commands, Oracle SQL. Worked in L2 level teams and have given24/7 production support. Sound knowledge in analytical, Problem Solving and Leadership Skills. Qualified in handling UNIX commands like, grep, egrep, sed, awk, find, cut, copy, head, tail, touch, mv, cp, cmp, diff, vi-editor etc. Monitoring Jobs in Tidal and Autosys tool to check whether the expected jobs are completed successfully. And have used ITRS Geneos tool to check health of Application and Server on regular basis whether any warning messages are received. Have attended issues and have investigated the former to give solution at the expected time to make the SLA are met. Have prioritized the tickets based on the impact and urgency in Service now ticketing tool. Familiar with Java 400 and 500 series Errors to let the developer know from which instance the issue has started. Tremendous interpersonal Skills in handling the internal and external customers by involving in all Unix System Production Support by trouble shooting customers urgent requests. Skilled in ITIL process like incident, problems and change management. Generating manual reports as per user service request from database by writing SQL Queries. Addressing the issues raised by the users and providing relevant information to them as needed. Creating tickets based on the issue details collected from Users and adding priority to the former based on impact and urgency. Worked on different database by connecting it using SQL developer tool for easy access of data. Monitoring jobs by using Autosys tool and also used for scheduling and reporting the jobs. Have created jobs using Job Information Language by entering the required components of JIL. Validation log files from User Interface, Server by connecting it to WINSCP and by getting the former from Load Balancer.Have given valid details and error messages to the developers to find the Root Cause of the issue. Have documented and update the ticket with consolidated details of investigation during the time of ticket closure. Used Putty configuration tool to access multiple servers. And Used WinSCP tool for transferring files from windows to UNIX or UNIX to windows. Based on the incident, request and change tickets using Service Now ticketing tool and also close existing tickets.