Senthil Kumar P Email and Phone Number

o Built Automation product offering in integration with Amazon, Google AI, Microsoft Luis & IBM Watsono Have designed and tested automation solution for multi-lingual contact centerso Built and Presented Automation technology solutions to 40+ enterprise customers across the globe.o Trained & Augmented 20+ resources across the Globe on technology solutions & deliveryo Defined & Executed strategic road-map for CRM & knowledge management product portfolios aligned to organizational and market needso On-boarded 10+ products, in-house developed & 3rd party sourced, that are Go To Market (GTM) & launch readyo Reduced the cost of technology to the tune of 50% through rigorous negotiations and strategic engagement / pricing models

Project Management, Multi channel solutioning & consultancy

 Built innovative integrated contact center solutions meeting to customer’s business requirements and challenges Principal Engineer, responsible for professional services scoping, booking and monitoring delivery methods and means As a pre-sales architect for services, delivered 100% on the revenue target Built 10+ complex integration designs that resolved customer’s unique requirements Built & delivered organic training programs for partner resources to manage ongoing deliverables Worked with 15+ sales & solution architects across India, Sri-Lanka & Middle-east to close services booking estimated ~USD 1 Million per annum Designed, Developed and Delivered 15+ integrated contact center solutions to customer across India and Middle-east locations Delivered 20+ product, services and generic technical certification training programs for In-house, Partners and customer teams

Project Management, Technology Lead, IVR Scripting & VB Application Development