Senthil Kumar Radhakrishnan Email & Phone Number

London, United Kingdom

• Oversee sales, inventory control, Visual merchandising, administration and compliance to company policies/ procedures.• Motivate staff to achieve performance goals and ensure productive department operations.• Develop and manage customer relations to maximize service satisfaction, promote goodwill and generate repeat/ referral business that contributes to sales growth.• Monitor and resolve any service issues.

London

• Sales Ledger, Posting sales invoices, allocating receipts• Purchase Ledger• Reconciliation of daily financial process• Posting and allocating receipts• Reconcile all bank accounts• Update the daily cash flow forecast• Liaise with management accounts over cash book reconciliations• Ad hoc finance duties• Prepared Business Plan for the company• Worked in Salon Iris software• Process monthly payroll

• Handle circulation billing and payment related issues for a leading Daily Newspaper (Daily News) USA• Manage Customer retention and increase Customer satisfaction• To generate reports regarding daily sales and collections across USA• Monitor the deliveries and the SLA’s to meet customer expectation• Regular monitoring day to day operations and reporting to the Circulation billing Manager

Chennai

• Worked for UAE project Backend checking in Personal, Salary transfer loans and Medical / Auto Insurance. Consumers banking like Wealth management, Secured Lending and Unsecured Lending.• Handled Funds Transfer/Fund and Fraudulent Investigation.• Create Lead generation. • Follow up to UAE Credit Department. • Worked in CARDS 400, ERAMS, EBBS, CCMS (Credit Card Management System) and • RLS (Retail Loan System) CRM tools for customer verification of accounts.• Calculate loan details with DB (DEBIT BURDEN RATIO).• Analyze the customer records with PPG (Product Propagation Grid).• Cross the customer loan details about DEFERMENT / DELIQUENT.• Checking PPG matrix for combined DB permissible. • Maintaining MIS of daily sales.• Updating database• Manage and maintain the network of customers.• Company is into large network across world in Banking Domain.

Mumbai Area, India

• Handled Escalated calls of irate customers.• Worked in Technical department to handle complaints in R-CONNECT, BILLING and NETWORK related issues. • Having Customer Relationship Management skills and will act as a Single Point of Contact for Service delivery.• Worked in CLARIFY and ORACLE DATABASE CRM TOOLS.• Voice over Internet Protocol (VoIP) -- working knowledge, concepts, topology design.• Regular Updates of Network congestion • Coordinating with the circle offices throughout the country Billing issue and disputes.• Analyzing complex claims for billing issues.• Resolving and re-crediting for disputed billing cases.• Reviewing of disputed claims with billing server and passing on waiver if dispute right. • Providing solutions from the Back-end billing process team. • Escalating complex billing related issues to the process team for re-valuation.• Coordinating with customer interface operating unit related with interim payments.• Initiating text message service system for high level usage alert.• Enabling and disabling of services for unbilled payment made and payment issued. • Generating exe file report region wise in the country according to customer category for unpaid accounts.• Providing training to Trainee Executives.• Reporting to Operations manager.• Responsible for fault resolution within committed SLA.• Manage control of TAT (Turn around Time), ATT (Average Talk Time) and AHT (Average Hold Time).• Analyze the Quality of Calls.• Provide training to Trainee Executives.• MIS & SLA Reporting.• Report to Operations manager.• Company is into large in Telecom industry (Prepaid, Postpaid, R-Connect, Data card, Wireless and Landline across the country.

Chennai Area, India

• To sell merchandise to end customers in the shop floor• To manage Visual merchandise at the shop• Generate new ideas to promote and increase sales of branded merchandise.• Create Purchase orders and handle billing related queries• Company is into Garments, Jewelry, Leather products, Cosmetics of Leading Brands and having chain of mega stores across the country.

Chennai Area, India

• Effectively handled Customer care.• Making requirement.• Manage Visual merchandise at the shop.• Replenishment of Stocks.• Company is into Garments, Music, Greeting Cards, Gifts, Books, Multimedia, Toys & Accessories of leading brands.

Master Of Business Administration (Mba), Accounting And Business/Management, Merit

Master Of Arts (M.A.)

Bachelor Of Arts (B.A.)

Diploma In Computer Technology, Computers, Honours