Senthil Kumar S. Email & Phone Number

IT Veteran offering over 19+ years in providing Service Delivery / Application Support / Platform Services / and Software Development in the role of Project/ Program Management, Delivery Management, People Management. Client Focused Professional; excels in providing complete support to the customers with a team of Application Support Specialists which includes complete product support, process optimization & so on Deeply knowledgeable regarding the production IT environment including risk analysis/mitigation, technical documentation, communication plans, implementation/back-out plans, post-install validation plans, and change calendar. Exhibited excellence in identifying the areas of breakdowns in the system by conducting root cause analysis; resolved live issues within defined SLAs Well versed with the concepts and ensuring that the goals of the Incident / Change / Problem Management process are achieved; restoring normal service as soon as possible based on customer perspective and within defined SLAs; detecting, logging and prioritizing incidents; providing initial Incident Support Forward-focused Project Manager with expertise in concepts of end-to-end Project planning & implementation which includes scope management, activity sequencing, cost estimation, risk analysis, quality management, and so on. Key People Leader, who has successfully led and motivated 100+ Staff and Supporting 30+ products team members towards growth and success in the organization; groomed the team with technical expertise on various facets as per requirement of the project Delivery Anchor with career success in delivering solutions that remedy core business issues and position the organization to reach the next level of profitability through technology introduction