Delivery Assurance (DA) portfolio is intent to strengthen the customer Experience and to provide a consistent and executable bid submission for every customer requests. Objective of DA is to minimize risks during the program execution and make Delivery profitable for the Organization. Facilitate submission of executable bid, which ensures reduced delivery issues downstream, enables delightful customer experience in Delivery Phase by identifying and mitigating risks in technical solution, effort estimation, delivery, timeline and process capabilities. DA has designed for maximum profit with minimal risks along with high customer delight. • Connecting Sales, Pre-Sales, Solution Architect, Regional Delivery, Legal, Enterprise Risk Management, Start Green & Transition towers. • Involves reviewing and approving solutions integrity, deliverability and profitability. • Gaps identified from the review to address before RFP, BAFO & Contact closure. • Designed to deep drive for checking the solution alignment to business benefits. • Mitigating risks by involving subject matter experts across multiple Domains, Technology, ERM & Security towers. • Optimal solution with thoughtful analysis resulting in minimal risks. • Pre-Contractual mitigation of risks and solution gaps enables organization’s profitable delivery. • Structured Governance established for regular and frequent interactions with the Regional and Sector Heads. • Established the connect with Service line Delivery for readiness of upcoming deals.

Crown Prosecution Service (CPS) : CPS is a Central Government sector operates across England and Wales. Responsible for End User Computing deliveries on BAU & Transformation Program Execution.• Performed a Program Manager role in a major transformation Program and successfully completed Nexthink implementation, O365 Pro Plus upgradation, Win10 image readiness, McAfee EPO & ENS rollout, ATI/SOC Design preparation in a smooth manner. • Reviewing the end-to-end project execution plan by applying the key factors for action execution. • Define program scoping, scheduling, budgeting and resourcing with high customer satisfaction. • Ensuring deployed solutions are compliant with Enterprise Technology and Security Standards. • Review and maintain relevant project documentation such as project charter/scope, status reports and operational checklists and present in project governance session. • Tracking the deliverables and highlighting the achievements, challenges, impact analyses, risks and mitigation on time to provide quality project delivery to customer.Thomas Cook PLC : Thomas Cook Group PLC is a world’s leading leisure British global travel company. Performed an Operation Manager role and supporting the EUC environment end to end ensuring consistency, quality and timeliness as per expectation.• Performing Operation Manager Role and managing UK/EU - End user computing IT environment, which include Campus/Retail/Home-workers/Resorts, Airside hanger locations and sorting out all the operation issues/escalations from customer location in the campus and dispatch locations. • Managing Wipro’s field service partners end to end and managing FS engineers for dispatch locations across UK/EU and I was taking care of all the partner’s issues, challenges and escalations. • Handled program management of critical projects named Office Move, Application and Printer rollout to enable foreign exchange activities in Thomas Cook retail store in very short timeframe.

AstraZeneca PLC : AstraZeneca is a British-Swedish multinational pharmaceutical and biologics company headquartered in London, United Kingdom. My responsibility was to manage complete life cycle of IT assets, which includes IT Stock management, Image management and Application readiness using SCCM tool and evaluated the AZ customized imaging packages in UAT. Ensuring consistency, quality and timeliness of customer interactions. Have been awarded by Wipro for the best contributor in my AstraZeneca project delivery.• Leading the Win7 OS migration, which includes the life cycle of user Profiles, Data & Applications end to end. • Leading the IT Asset, Build Management function both static and rotating equipment’s and supporting 8000+ end users in UK region.• Image deployment using SMS/SCCM with the help of BDD and MDD tools. • QC audit for the newly built machine to ensure it meets IT standards by verifying various applications required and documenting SOPs. • Cloning of advertisements from one machine to another machine after every build or site-to-site migration. • Managing and Administration the Barscan Server to track the complete asset life cycle using barscan handheld device in different hub locations. • Knowledge on USMT and App reinstatement for cloning applications in SCCM. • Managed complete life cycle of IT assets by auditing through various data sources such as SMS/SCCM, Active client and AD objects.

Citigroup : Performed Technical Consultant role in Citigroup to valuate and testing MSI packages using Install Shield technology, publishing in Radia, deploying and testing packages in development environment during IST phase and finally release for UAT. The packages are grouped into priority categories, depending on the complexity and the Urgent requirement of the package. The cases are to be attended to under stipulated SLA conditions.• Gathering client requirements from different LOBs then validating, reviewing and testing applications in CCB builds and give signoff for packaging. • Contribute to the design and implementation of a centralized packaging process, workflow, and standard application-packaging template. • Publishing packaged applications in Radia 5.x/7.x environment • Deploying, troubleshooting and testing packages in development environment using Radia CSDB editor during IST testing phase and signoff. • Analysing and troubleshooting business critical requests in review phase as I am the first level of escalation contact in Citi North America – Packaging review division. • Handling escalation and co-ordination with the respective team to resolve the issues in timely manner. • Converting all existing environment packages from different LOBs into msi format using reverse engineering technology for OVCM deployment. • Co-ordination with NA Consumer Asset management/Procurement/Export compliance team and moving applications into Work Flow Manager using application discovery model. • Playing validation lead and providing technical support to offshore team. • Interact directly with major vendors such as Microsoft, HP, SAS and Acresso for technical issues in packaging. • Administrating and maintaining 35 physical development systems from client datacentre.

GE Energy & Transportation : Responsible for Designing, Implementing and Maintaining IBM Collaborative tools for GE Energy and Transportation Network across multiple sites in America, Europe and A-PAC. • Installation, Configuration and Administration of Windows 2003/2000 servers, IIS 5.0/6.0, SMS 2.0 server and Team site. • Creating and testing msi packages before advertising in to SMS Server. • Administrating the Internet information Servers spread across different location and creating the Urchin profile as per the request. • Worked with developers and support engineers to insure all Windows IIS production critical issues during production hours. • Implementing and configuring VMWare workstation for the software developers and QA engineers to test their applications in development centre. • Advertisement/Collection creations in SMS server. • Monitoring the Web servers using Urchin Utility.

GE Plastics : Responsible for designing, implementing and maintaining the SMS Environment for GE Plastics Network across multiple sites in Europe and A-PAC. Windows 2000 are used as the network operating system, Norton Anti-Virus 7.5 Corporate Edition for Anti-Virus Updates and SMS as the Management server with over 20,000 plus users. The SMS infrastructure includes Central, Primary and Secondary Sites.• Responsible for Installation, Configuration and Administration of Windows 2000 ADS, IIS 5.0, Lotus Quick place and Lotus Domino 6.5.4 server. • Installing and Configuring the Domino Workflow application and Lotus Enterprise Integrator (LEI) in the Domino server and test the LEI application with Oracle database through Oracle client 9.0. • Co-coordinating with Web Developing and QA team while migration from Lotus Domino 3.0 to Lotus Domino 6.5.4 and trouble shoot their application issues through the Domino Logs. • Using the Lotus Domino Designer tool and rollout the application in the production server as per the Developers requirement and backup the local copy in the local server. • Supporting IIS 5.0 in production environment includes maintaining the performance, stability and security of sites. • Creating the new quick place link for users as per the request. • Gathering the quick place size and give the alert to the users through mail merge. • Configuration of Group policy management & Distribution file system and optimizing of Servers according to client needs.

E-Serve International Ltd : Its formerly known as Citicorp Securities & Investors LTD, Chennai, affiliated to Citibank overseas investment corporation India and I was performed a Senior Application Specialist role in E-Serve. • Responsible for Installation, Configuration and Administration of Windows 2000/NT, IIS 4.0, Trims, Pega Systems, Citi customized applications and regular backup/restore activities. • Supporting hardware implementation and maintenance (Dell and Compaq servers). • Co-ordination with Citibank Technical Support team for configuration and upgradation. • Co-ordination with E-Serve employers for their COB (Contingency of Business). • Responsible for Installation, Configuration of Windows 2000 Professional systems and Supporting desktops including application support.

PHILIPS INDIA LTD : PHILIPS is one of the leading multinational company in India. It spans across more than 15 locations with a heterogeneous network of Windows NT Servers and Workstation. This included setting up of many of their application servers as well. The site was tested for functioning and found successful. • Responsible for Installation, Configuration and Administration of Windows NT servers, File/Print servers, Maintaining 500 Client workstations. • Information collation on the existing production setup. • Fine-tuning and optimizing of Servers according to client needs. • Filtering of access rights of users, creating system logon scripts as per the requirement of the respective Organization, Virus Updating and Scanning. • Data Storage/Recovery and Co-ordination with Vendors. • Handling client application and hardware related issues.

Reliance Industries Limited : My responsibility was to control Voice, Data & Video link from Hazira site. In addition, my responsibility includes routine and configuration of EF-DATA SDM-6000 & SDM-1000 Satellite modems & CST-5000 radio frequency transceiver and also handled the VSAT, ISDN multiplexer and leased line, which are connected between all Reliance sites.