Senthil Murugan

Senthil Murugan Email and Phone Number

Executive Director, Technology Architecture Transformation @ Wells Fargo
New York, NY, US
Senthil Murugan's Location
New York City Metropolitan Area, United States, United States
Senthil Murugan's Contact Details
About Senthil Murugan

I am a data analytics leader with extensive experience in financial services and a passion for enhancing the customer experience. I excel at transforming data into actionable insights that drive improvement efforts across the customer journey. I have a track record of launching a journey analytics & orchestration program, building and leading high-performing teams and self-service innovation initiatives, and achieving significant gains in customer satisfaction and digital adoption. I have exceptional team leadership skills and the ability to empower and inspire my team members.I have deep expertise in data analytics strategy, data management, product management, data science & data platforms, technology and enterprise architecture as well as a comprehensive understanding of end-to-end customer experience using omni-channel customer data, operational data and third-party data.I have outstanding cross-functional leadership, agile project management methodologies, and relationship building skills. I combine my data analytics leadership with customer experience and digital transformation strategy to deliver value and make a difference in the organization.

Senthil Murugan's Current Company Details
Wells Fargo

Wells Fargo

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Executive Director, Technology Architecture Transformation
New York, NY, US
Website:
wellsfargo.com
Employees:
205138
Senthil Murugan Work Experience Details
  • Wells Fargo
    Executive Director, Technology Architecture Transformation
    Wells Fargo
    New York, Ny, Us
    View
  • Wells Fargo
    Executive Director, Cx And Branch Experience Transformation
    Wells Fargo Apr 2023 - Present
    San Francisco, California, Us
    Leading talented and high-caliber teams that are dedicated to enhancing the customer journey and experience across various products, such as consumer and small business deposits, investments, loans and credit cards. We are focused on transforming and improving the customer & employee experience.
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  • Altice Usa
    Senior Director, Customer Experience Analytics
    Altice Usa Aug 2022 - Jan 2023
    Queens, New York, Us
    Onboarded to deliver strategic leadership to the customer experience analytics function, developed actionable insights to boost the adoption of internet, mobile, and voice services while elevating experience outcomes and satisfaction scores.
    View
  • Synchrony
    Vp, Customer Journey Analytics
    Synchrony Sep 2015 - Jul 2022
    Stamford, Connecticut, Us
    Here, I directed customer journey analytics & orchestration and refined data strategies for enhancing revenue potential, curbing customer experience costs, and boosting digital adoption outcomes.Highlights of my contributions include:• Delivering thought leadership key to improving digital features, spurring a 5% increase in self-service channels alongside a 12% reduction in annual service call volumes.• Leading a team of 30+ in deploying segmentation strategy to better identify repeat callers and initiate proactive communication, enabling a 2% cut in repeat calls and a 3% boost in digital adoption.• Spearheading the development of new data products, including a journey data product comprised of 25+ data sources, allowing for better connection of customer data and identification of journey friction.• Developing a list of the top-20 customer journeys comprising 70% of operating expenses as well as the top-10 highest friction digital journeys attributed for the greatest number of customer complaints and lowest NPS scores.
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  • Ge Capital
    Data Analytics Lead
    Ge Capital Aug 2010 - Sep 2015
    Norwalk, Ct, Us
    Serving as data analytics lead for the enterprise's lending finance division, I oversaw the management of BI services, digital portal design, and the customer experience.Highlights of my contributions include:• Exceeded expectations in the rollout of 25+ automated dashboards improving internal capabilities for monitoring campaign performance, segmentation, profitability, suspicious activities, and fraud.• Championing the automation of loan requests through the launch of a digital self-service portal, driving a 23% adoption rate while reducing operating expenses.• Ensuring the provision of best-in-class customer support for a $2.5B healthcare finance portfolio, ensuring satisfaction and retention of corporate accounts while spurring a 15% boost in CSAT.
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  • Citi
    Personal Banker
    Citi Jul 2006 - Aug 2010
    New York, New York, Us
    Provided exceptional customer experience by understanding customer needs and recommending the right products and services to help customers achieve their financial goals.Accomplishments:• Increased new customer account growth by 200%• Played a vital role in $60MM deposit balance growth, and $20MM in Home Equity loan growth.• Reduced customer churn by 20%
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  • Chase
    Personal Banker
    Chase Aug 2005 - Jul 2006
    New York, Ny, Us
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Senthil Murugan Skills

Finance Financial Analysis Financial Modeling Portfolio Management Process Improvement Business Analysis Financial Services Project Management Analytics Business Intelligence Credit Corporate Finance Management Banking Business Objects Spotfire Loans Cross Functional Team Leadership Business Process Improvement Data Mining Investments Credit Risk Sas Tableau R Python Anti Money Laundering Big Data Acbs Sg&a Employee Benefits Payroll Hyperion Planning Support Central Oracle Discoverer Content Marketing Search Engine Optimization Digital Marketing Lead Generation Sql Data Analysis Clickfox Cora Data Science Customer Experience Customer Insight Customer Journeys Leadership Vendor Management Change Management

Senthil Murugan Education Details

  • University Of Bridgeport
    University Of Bridgeport
    Finance
  • Annamalai University
    Annamalai University
    Business Administration
  • Mit Professional Education
    Mit Professional Education
    Data Science
  • Lakhotia Computer Center
    Lakhotia Computer Center
    Computer Science

Frequently Asked Questions about Senthil Murugan

What company does Senthil Murugan work for?

Senthil Murugan works for Wells Fargo

What is Senthil Murugan's role at the current company?

Senthil Murugan's current role is Executive Director, Technology Architecture Transformation.

What is Senthil Murugan's email address?

Senthil Murugan's email address is se****@****ial.com

What is Senthil Murugan's direct phone number?

Senthil Murugan's direct phone number is +120324*****

What schools did Senthil Murugan attend?

Senthil Murugan attended University Of Bridgeport, Annamalai University, Mit Professional Education, Lakhotia Computer Center.

What skills is Senthil Murugan known for?

Senthil Murugan has skills like Finance, Financial Analysis, Financial Modeling, Portfolio Management, Process Improvement, Business Analysis, Financial Services, Project Management, Analytics, Business Intelligence, Credit, Corporate Finance.

Who are Senthil Murugan's colleagues?

Senthil Murugan's colleagues are Will Chidester, Maria Garcia, Camilla Simmons, Jaswanth Kumar Lakkoju, Shreenidhy Krishnan, Krishnamurthy Ramasamy, Andrew Banales.

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