Senthil Narayanan S Email & Phone Number

Chennai Area, India

Managing program activities and country operations of a key account in the OrganizationHandling multiple projects within the account from initiation till deployment and supportDriving and streamlining the operations of the account to meet the SLA and to improve customer satisfactionCreate, track and analyse metrics and performance reportsPOC for the client during the complete project life cycle Constant engagement with the client for building existing projects and for… Show more Managing program activities and country operations of a key account in the OrganizationHandling multiple projects within the account from initiation till deployment and supportDriving and streamlining the operations of the account to meet the SLA and to improve customer satisfactionCreate, track and analyse metrics and performance reportsPOC for the client during the complete project life cycle Constant engagement with the client for building existing projects and for grabbing new opportunitiesHandling end customer escalations and ensuring their satisfaction Show less

Chennai Area, India

Part of Account Management team where we worked on building existing and new opportunities and generated revenue of the accounts. Interacted with the client to understand their requirements and worked on creation of proposals and contracts(SOW).Followed up with the client for the PO and tracked the amount left in the PO based on the actual efforts.Maintained the revenue projections of each opportunity in Lightning CRM and recognized it as per the actual efforts. Tracked the… Show more Part of Account Management team where we worked on building existing and new opportunities and generated revenue of the accounts. Interacted with the client to understand their requirements and worked on creation of proposals and contracts(SOW).Followed up with the client for the PO and tracked the amount left in the PO based on the actual efforts.Maintained the revenue projections of each opportunity in Lightning CRM and recognized it as per the actual efforts. Tracked the project progress for completion of milestones as per the program plan.Used vendor management tools like SAP Field-glass and SAP Ariba for invoicing. Show less

Chennai Area, India

Defined the Steps of Service for different roles(Housekeeping, Security, Admin, Concessions, Ticketing) in the Organization and created audits for evaluating the employees performance. Improved the concessions(food/ticket counter) process by reducing the queue size. Created an E-learning platform of different processes for training and evaluation of the employees.

Pune

Worked as SAP CRM functional consultant, responsible for preparation of functional specifications and configuration of solutions.Experienced in customization of organizational and customer master data.Worked on training key users on SAP CRM functionality and conducted training sessions for team members and mentored new resources.Worked with testing team to ensure project team produce quality deliverable and did feasibility analysis and efforts estimation for… Show more Worked as SAP CRM functional consultant, responsible for preparation of functional specifications and configuration of solutions.Experienced in customization of organizational and customer master data.Worked on training key users on SAP CRM functionality and conducted training sessions for team members and mentored new resources.Worked with testing team to ensure project team produce quality deliverable and did feasibility analysis and efforts estimation for enhancements.Managed a team for client interaction, project progress and team activities monitoring, maintaining delivery schedule and performance reporting. Show less

Pgdm, Business Analytics & Marketing

Activities and Societies: Secretary of Alumni Committee Secured 1st place in a business analytics event held at IIM. Secured 2nd place.

Bachelor Of Engineering - Be, Mechanical Engineering

Activities and Societies: Badminton Team Captain, Organizing Secretary of Sports Graduated B.E. in first class in distinction

Higher Secondary, Maths Computer Science