Senthilkumar Balakrishnan Email & Phone Number

>> A competent professional with experience in project management with BPO / ITES with focus on delivering solutions through technology enablement.>> Comprehensive knowledge in data management comprising MIS, data integrity & making reports.>> Skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.>> Ability to analyze data, identify program trends, recommend initiatives and best practices to improve results and meet customer needs within budgetary constraints.>> Good interpersonal communication skills & demonstrated ability to foster partnership with diverse professionals & customers at all organizational levels.Specialist :Customer Service / Team Supervision> Mapping client’s requirements and ensuring rendering of effective solutions in line with guidelines specified by clients.> Coordinating with customers to make sure that area of concern can be worked upon for improved service levels.> Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.Process & Operations Management Monitoring the overall functioning of processes.> Identifying improvement areas and implementing adequate measures to maximize customer satisfaction level> Conducting process reviews for ensuring strict adherence to the process parameters.Project Management> Managing end to end metrics related to life cycle of resource management processes & practices.> Understanding project requirements and facilitating preparation of training plan keeping in view the weak areas and providing guidance in overcoming them.

Listed skills include Team Management, Management, Customer Service, Operations Management, and 19 others.