Lead Production Platform Engineer
Current• Monitoring & maintaining health, performance, availability of software applications tominimize downtime & ensure continuous operation.• Providing technical assistance to end-users, troubleshooting issues, answeringqueries, and resolving problems related to application functionality, configuration, andusage.• Investigating & diagnosing software problems reported by end-users or detectedthrough monitoring tools.• Prioritizing incidents according to severity levels, ensuring timely resolution andadherence to service level agreements (SLAs); escalating unresolved issues todevelopment teams or third-party vendors when necessary.• Collaborating with development teams to implement enhancements, patches, andupgrades to improve application performance, security, and usability.• Created detailed monthly and weekly Incident/SLA reports, contributing to improved.performance tracking and accountability.• Introduced monitoring processes for system health checks, resulting in reduction indowntime and improved system reliability.• Developed reports and dashboards for performance analysis through Zendesk andPower BI, leading to actionable insights and data-driven decision-making.• Led projects from inception to completion, showcasing strong leadership skills andproject management capabilities.• Received accolades for flexibility and adaptability, working across night, weekend,and holiday shifts to ensure operational continuity.• Implemented System Health Monitoring using Splunk for proactive issue identification.and resolution, thus reducing downtime.
