Taking Care of Daily MIS reports for Management. Having knowledge of common mail and web protocols such as IMAP, POP3 and LDAP. JAFZA online (Dubai Trade Portal) administration activities like License Renewal, New EVEP, RP renewal, RP renewal with amend in EC, RP cancellation, PAC, TAC, Import Code Renewal and Business Code Renewal. Responsible for all Trakhees online related payments, certificate (EHS) downloading. Manage user access rights in ERP to ensure that all the inputs made by appropriately trained and by authorized staff. Coordinating with Finance team to complete Month/Year-End Processing. Coordinating with Auditors by providing accurate and timely information and carrying out any necessary follow-ups. Creating test scenarios and conducting periodic ERP Training based on users profile and performance. Scheduling and testing daily and weekly database backups. (Oracle 10g). Installation, configuration, patching and maintenance of OS & ERP. Administrating LAN, WAN and VPN connectivity and troubleshoot if any issues in performance. Ensuring the consistency and Efficiency of ERP across the network. Maintaining good relationship with IT and ERP suppliers/vendors. Administrating Antivirus Server, NAS Drive, firewall (FortiGate) and Mail server (Fortimail). Installation, configuration, patching and maintenance of Oracle database on Windows platform.

Take full responsibility for key reporting areas, producing relevant/useable information to enable recipients to make informed business decisions. Support the Head of Merchandizing, retail, distribution, marketing, accounts and finance with all required and Ad-hoc requests, in order to fulfill various business needs. Ensure Preparation of various MIS and reports like Daily Sales Report, Weekly Sales Report, Stock Ageing Report, Sell through Report, Season Performance Report, Contribution Report, Best sellers & Worst sellers report, Events and Promotions Performance Report are delivered accurately and on time so users will always have the latest, most up to date information/analysis. Investigate and seek to resolve any identified data integrity issues, feeding the analysis back to the source of the issues to attempt to remove possibility of reoccurrence. Import data from multiple sources including sales, inventory, products and customer databases to create integrated views that can used to drive decision marking. Generate summary and specified dashboard accounts which represent operational data in brief and intelligible format, suitable for the target audience, which includes Function managers and executive board of directors. Establish, support and apportion data tools to the unit managers. Manage user access rights in ERP to ensure that all the inputs made by authorized staff. Participate in training and team development activities, to update knowledge and skills. Coordinating with Auditors by providing accurate and timely informations. Coordinate with vendor team to trouble shoot ERP and POS related issues. Leading the ERP implementation project. Performing the functional tasks in PRE & POST ERP implementation. Performed the databases restructuring to address and resolve the issues in the database. Creating new offers, events and promotions for retail business with price list in the ERP. Leading and executing stock audits in various locations.

Act as the single point of ownership for all IT solutions and services used by the company (communicating with end users). Promptly ensure the resolution of issues escalated by users and colleagues. Periodic ERP Training based on user performance. Coordinating with Accounts and finance team to complete Month/Year-End Processing. Coordinating with Accounts and finance team to prepare daily MIS. Installation, configuration, patching and maintenance of Server & ERP. Administrating LAN, WAN, Citrix and VPN connectivity and troubleshoot if any issues in performance. Make sure that all service level agreements met consistent. Taking care of all the Functional &Technical issues related to IT and ERP. Ensuring the consistency and Efficiency of ERP across the network. Keeping good relationship with IT and ERP suppliers/vendors. Administrating File Server, Antivirus Server, Mail Server, Application Server and Proxy Server. Import and Export backups from oracle database (Oracle 10g & 11g). Installation, configuration, patching and maintenance of Oracle database on Windows platform. Trouble shooting problems in ERP (Orion) and POS (Orion Retail). Grating and revoking user’s privileges in database (Oracle 10g & 11g). Granting and revoking user’s privileges in ERP (Orion) and POS (Orion Retail). Understanding the company requirements and developing new reports in Oracle Discoverer (Oracle 10g and 11g). Installing, configuring ERP and POS on demand. Managing Server backup, client-server connectivity (Network WAN and LAN). Creating test database and conducting periodic ERP Training based on users performance. Preparing ERP user manual based on user profile.

Implemented ERP (Orion) and POS in Trading & Retail operations and upgrading ERP (Orion) for manufacturing operations. Act as the single point of ownership for all IT solutions and services used by the company. Creating test database and conducting periodic ERP Training based on users performance. Preparing ERP user manual based on user profile. Promptly ensure the resolution of issues escalated by users/colleagues. Coordinating with Accounts and finance team to complete Month/Year-End Processing. Coordinating with Accounts and finance team to prepare daily MIS. Import and Export backups from oracle database (Oracle 10g and 11g). Make sure that all service level agreements met consistent. Taking care of all the Functional & technical issues related to IT and ERP. Ensuring the consistency and Efficiency of ERP across the network. Keeping good relationship with IT and ERP suppliers/vendors. Installation, configuration, patching and maintenance of Oracle database on Windows platform. Trouble shooting problems in ERP (Orion) and POS (Orion Retail). Grating and revoking user’s privileges in database. Granting and revoking user’s privileges in ERP (Orion) and POS (Orion Retail). Monitoring and backing up activities in database (Oracle 10g and 11g). Understanding the company requirements and developing new reports in Oracle Discoverer (Oracle 10g and 11g). Installing, configuring ERP and POS across the country for 24 outlets/showrooms and 3 Branches. Monitoring 24 showroom Retail operations, 3 branches trading and HO Trading operations. Monitoring and Supporting Manufacturing of poly product operations.

Act as the single point of ownership for all IT solutions and services used by the company. Promptly ensure the resolution of issues escalated by users and colleagues. Coordinating with Accounts and finance team to complete Month/Year-End Processing. Coordinating with Accounts and finance team to prepare daily MIS. Installation, configuration, patching and maintenance of windows server & operating system. Administrating LAN, WAN, Citrix and VPN connectivity and troubleshoot if any issues in performance. Administrating File Server, Antivirus Server, Mail Server, Application Server and Proxy Server. Import and Export backups from oracle database (Oracle 10g and 11g). Installation, configuration, patching and maintenance of Oracle database on Windows platform. Trouble shooting problems in ERP (Orion). Granting and revoking user’s privileges in ERP (Orion). Monitoring and backing up activities in database (Oracle 10g and 11g). Taking weekly offline and daily online backups (Oracle 10g and 11g). Understanding the company requirements and developing new Reports by using Oracle Discoverer (Oracle 10g and 11g). Installing, configuring ERP on demand. Make sure that all service level agreements met consistent. Taking care of all the Functional & technical issues related to IT and ERP. Ensuring the consistency and efficiency of ERP across the network. Keeping good relationship with IT and ERP suppliers/vendors. Managing Server backup, recovery, client-server connectivity (WAN and LAN). Creating test database and conducting periodic ERP Training based on users performance. Preparing ERP user manual based on their profile. Maintaining complete employees details in ERP (Payroll). Employee Attendance processing (Overtime, Non-Overtime & Holiday Overtime). Process Variable Earnings & deduction. Pre-Payroll and Final-Payroll processing. Preparing/Generating Payslip & Employees pay signature reports. Process Payroll Financial Entry Generation & Month End Processing.