Responsible for design, implementation, upgrade and operation of SailPoint IdentityIQ environments and infrastructure.

•Responsible for design, implementation, upgrade and operation of Column CLM 2.1, 3.0 and 3.1 environments and infrastructure. Manage vCenter hypervisor, NetApp and EMC storage, and Cisco switches to support all Cloud POC and Demo environments. Create and validate custom CLM solutions in Remedy, BAO, and BSA in support of current CLM engagements.•Worked as a senior remedy consultant in an internal cloud implementation project for a major telecommunications and media company in… Show more •Responsible for design, implementation, upgrade and operation of Column CLM 2.1, 3.0 and 3.1 environments and infrastructure. Manage vCenter hypervisor, NetApp and EMC storage, and Cisco switches to support all Cloud POC and Demo environments. Create and validate custom CLM solutions in Remedy, BAO, and BSA in support of current CLM engagements.•Worked as a senior remedy consultant in an internal cloud implementation project for a major telecommunications and media company in Australia using BMC Cloud Lifecycle Management 2.1 and VMware resources. As a remedy consultant, I have configured OOTB CLM 2.1 which includes, on boarding compute and network resources, creating service blueprints, creating service catalog entries, creating various service options, creating tags and policies. Customized the OOTB cloud UI interface as per customers requirements. Show less

As a Senior Remedy Consultant, I was responsible for implementing customer solutions based on BMC Cloud Lifecycle Management (CLM), BMC Service Request Management (SRM) and the BMC IT Service Management suite (ITSM).Since August 2010, I have delivered 5 successful CLM solutions:•Delivered a highly-customized private cloud offering to a global consulting and technology outsourcing company based on the cloud provider NTTA.•Delivered a private cloud solution to a global… Show more As a Senior Remedy Consultant, I was responsible for implementing customer solutions based on BMC Cloud Lifecycle Management (CLM), BMC Service Request Management (SRM) and the BMC IT Service Management suite (ITSM).Since August 2010, I have delivered 5 successful CLM solutions:•Delivered a highly-customized private cloud offering to a global consulting and technology outsourcing company based on the cloud provider NTTA.•Delivered a private cloud solution to a global supply chain management company using VMware resources on time and within budget.•Delivered a private cloud solution to a leading telecommunication service provider company in USA using VMware resources.•Delivered a public cloud solution to a world's largest research-based pharmaceutical company based on the cloud provider AMAZON.•Delivered a private clolud solution to a media and entertainment company in USA using VMware resources on time. Show less

Worked as a Business Analyst and Remedy Developer for a leading telecommunication service provider in US:•I have written Remedy Requirements to redesign the client’s Repair and Exchange service (RES) functionality to include the process like Warranty Verification, Quotation and Technical Validation of the RES request.•I have written Remedy Requirements to enhance the client’s problem management ticket to calculate Target Respond, Restore and Resolve dates based on the customer… Show more Worked as a Business Analyst and Remedy Developer for a leading telecommunication service provider in US:•I have written Remedy Requirements to redesign the client’s Repair and Exchange service (RES) functionality to include the process like Warranty Verification, Quotation and Technical Validation of the RES request.•I have written Remedy Requirements to enhance the client’s problem management ticket to calculate Target Respond, Restore and Resolve dates based on the customer contracted SLA values.•I have written Remedy Requirements to implement the US Government permission restrictions to the client’s problem management ticket which is created for US Government companies. Show less

Involved in delevering the following for a leading telecommunication service provider in US:•Migrated a OOTB Ticketing System from ITSM 6 to Remedy ARS 7 platform and customized the ticketing system to run the client's business effectively.•Implemented new features like Trending and Correlation, Customer Disposition, and Outage Notification.•Implemented Service Level Agreement (SLA) module for the Incident tickets. •Developed Remedy web services which will allow… Show more Involved in delevering the following for a leading telecommunication service provider in US:•Migrated a OOTB Ticketing System from ITSM 6 to Remedy ARS 7 platform and customized the ticketing system to run the client's business effectively.•Implemented new features like Trending and Correlation, Customer Disposition, and Outage Notification.•Implemented Service Level Agreement (SLA) module for the Incident tickets. •Developed Remedy web services which will allow external systems to create/update tickets in client's ticketing system.•Developed Outage declaration process for the client's business. Show less

Involved in developing a heavily customized Trouble Ticketing system for a leading telecommunication services company in US using BMC Remedy AR System platform.•This application was built from scratch using Action Request System 6.x as a platform and it is fully customized. •Integration with other enterprise applications is done using multiple technologies like web services and C++ AR Plug-ins.