Senthilkumar R Email & Phone Number

Chennai, TN, IN

Chennai, Tamil Nadu, India

• Oversee the day-to-day operations of the IT department
• Manage and lead a team of IT professionals
• Implement and maintain IT systems and infrastructure
• Ensure the security of our IT systems and data
• Evaluate and recommend new technology solutions
• Collaborate with other departments to understand their technology needs

India

Chennai, Tamil Nadu, India

• First point of contact for all end user reporting technical issues over the phone, Chat or email or web.
• Responsible for providing the first-line of technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Applies basic diagnostic techniques to identify issues, investigate causes and recommend solutions to correct common failures
• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
• Escalates, if needed, unresolved or complex issues to the Remote Support Engineering staff or Field Engineering or respective support groups

Chennai, Tamil Nadu, India

Shift Lead

Chennai Area, India

• Setting up new users' accounts and profiles and dealing with password related issues.
• Gathering customer’s information and determine the issue by evaluating and analyzing the symptoms.
• Troubleshooting system and network problems.
• Installing & configuring appropriate software’s.
• Follow standard processes and procedure.
• Identify and escalate priority issues per Client specifications.