• Managing AWS services: AWS (Amazon web services) EC2, S3, RDS, Cloud Formation, VPC, CloudWatch, FSX, Storage gateway, SNS, Route 53.• Managing IT infrastructure in multiple AWS regions across the global like Irvine, North Virginia, Frankfurt, Singapore and Tokyo.• Responsible for 40+ AWS accounts which is managed under control tower it includes 2000+ EC2 instances, 200+ S3 buckets, 45000+ snapshots and AMI.• Handling service requests like EC2 creation, instance resize, EBS volume resize, Decommissioning and cost estimation. • Designing and Deploying Highly scalable infrastructure using ELB and Auto Scaling services.• Configuring Network load balancer, Application load balancer and monitoring ACM certificates for renewal. • Configured storage gateway and integrated with S3 bucket for creating daily, weekly, monthly and yearly backup by using S3 life cycle policy. • Good knowledge on post build bootstrap scripts and cloud formation templates. • Monitoring Server health checkup like CPU, Memory, low C disk space utilization and status check failed using cloud watch alarm which configured by SNS.• Managing Microsoft services like OU creation, Users, security groups, computer objects in Active directory, File share permissions and also managing DNS records. • Working on some additional tasks like windows OS upgrade from 2012R2 to 2019 and windows/security patching activity using SCCM on monthly basis. • Monitoring vulnerability and security thread analysis to remediate findings as per SLA.• Good knowledge about networking concepts like VPC, Subnets, Availability zones, Security groups, CIDR values, IGW, Route table, Endpoint, NAT Gateway, Elastic IP and VPC peering connections. • Handling some exchange related tasks like Shared mailbox, Distribution list, E3/F3 license assigning and Efax configuration.

• AWS Services (EC2, RDS, ELB, AMI, Route 53) and creating Autoscaling and Load balancer.• Setup and managed security groups, VPC specific to environment.• Maintaining VPC, Subnet, IGW, Route table, NAT Gateway and VPC peering connection.• Launched Ec2 using terraform to avoid human error and time consumption. • Maintaining IAM policies for organization in AWS to create users, groups, and define rules for role-based access to AWS resources. • Created AMI images or snapshots critical ec2 instances as backup using AWS CLI and GUI.• Configured cloud trail and monitoring AWS resources using AWS cloud watch. Maintaining cloud front for few applications which is hosted globally.• Proficient in Linux (RedHat) OS like increase swap memory, ntp time sync issues.

 Administration of Windows 2008 Active Directory, Performing User Account Administrative tasks in AD (like Resetting Passwords, Unlocking User, Enabling and Disabling User accounts). Co ordinate with vendor team like Server hardware issues. Knowledge and Handling Ticket Management. ( Change, Incident, Problem) Focusing on Continued Support for the customer without escalation. Incident management, problem management and change management as per SLA.

 Providing IT Support hardware & application Software for entire south Zone. Handling Entire South zone escalation calls and directing the team to achieve the common goal in IT Operations. Administration of Windows 2008 Active Directory, Performing User Account Administrative tasks in AD (like Resetting Passwords, Unlocking User, Enabling and Disabling User accounts). Group Policy Implementation, Configuration and Troubleshooting.  DHCP Configuration and Troubleshooting(Scope Creation, Reservation IP) Configuring Domain Naming Server (DNS Zones, Zone Transfer, DNS Records).  Managing and checking the multiple and critical alerts. Configuring and managing Windows Software Updater Services. Experience on Disaster recovery Activity. Installation, configuration and troubleshooting of IBM Lotus Notes client 8.5 Handling Replication issues, Maintaining Replication Settings & Replication intervals. Configuring & Trouble shooting Cisco VPN client and Check point End user security.  Remote Support for out location Using RDP, Net Meeting and CA Remote control Host. All the calls logged in Codesk(Call Logging Tool) and resolve the issue with in a SLA Providing extended support at month end and also extending the support to our team members in Zone Call Log with vendor and resolve the Issue with in SLA and track the call till closure. Maintaining the IT asset for south zone and responsibility for movement of Asset tracking through IMAC.  Installing and troubleshooting Desktop operating systems Windows ( XP& 7 ) and connect to domain environment. Mail configuration in blackberry and android mobiles.

 Installing and troubleshooting Desktop operating systems Windows ( XP, Vista and & 7 ) and Linux(RHEL). Installing and troubleshooting Printers, Scanners and other Computer peripherals. Managing disk space, quota, memory, Backup and recovery Troubleshooting LAN networks. Attending and resolving any type of problems within 24 hours resolution.