Information Technology Support Engineer
CurrentUnderstand the Clients Business Process and functional requirement collection from field team and respective departmentMapping the Business Process with SAP CRM and DBM ProcessRequirement clarification and co-ordination with respective department and Analyzing the requirement with respect to SAP CRM and DBMFreeze the functional requirement from business management and feasibility study for frozen requirement as per standard ERP system.Configuring the SAP CRM and DBM system according to clients requirement and screen field alternation, design and validation as per requirementCo-coordinating with technical team members to reach the technical requirements. customized requirement document preparation for functional and technical specification.Testing document preparation as per given requirement functionality in quality server. Front and back end support from business team and client. once testing finished in quality server then move to production.Customer profiles valid and correction. system changes and user manual document preparation for given requirement.Issues analyzing to correct and update from front end if technical based get suggestion from team.Training and support to end user through various modes. end to end implementation of new module and process.Follow up with clients for process adherence. Dealer inventory management and correction.New profile and loginpad configuration of client and employees in SAP.
