Senthilkumar Subramanian Email and Phone Number

Managed large transformation programs for the Large US-based HealthCare payer Led the team of 300 + resources across multiple geographies globallyRamped up 10 Scrum teams in 5 months durationAccountable for Contract Management, Revenue, IT Delivery and Operations for the large transformation programWorking collaboratively with the customer to define the IT Roadmap, identify opportunities, create, present, and close the proposalsEnsuring customer satisfaction and building relationshipsCollaborating with internal and external stakeholders to innovate, strategize, energize, and contribute to the company’s growth.Managing contracts, revenue projection, customer escalations, and providing feedback to the TCS leadership team

• Managed a worth of $10 M projects to deliver the development & enhancement of Pharmacy IT applications through Agile methodologies; delivered the project with zero delivery slippage for 1 year• Led a team of 80 + resources across Onsite, Nearshore, and Offshore• Accountable for Delivery, Quality Assurance, and IT Operations• Responsible for Program Management, client relationship management, Stakeholder Management and Resource Management

• Analysed the existing support model and streamlined the operating procedures through automation, elimination, and optimization• Analysed ITSM data in ServiceNow using data analytics tools and provided insights and recommendations to improve the overall support experience• Analysis of incidents and service requests (~total of 20K tickets per month) across the enterprise and provide innovative automation, elimination, and optimization ideas to improve the efficiency• Supported IT infrastructure and application migration leveraging the private cloud platform• Acted as a single point of contact for a significant engagement that involved delivering enterprise-wide workload management and implemented AIOps automation solution for incident management• Implemented AI/ML-based automation platform for Batch Automation and handled 80K volume of batch jobs through automation per month • Enabled Synthetic Monitoring for 400+ business critical applications using ignio AI-Ops, SolarWinds, Robotic Process Automation tools (Blueprism, Pega Robotics) and Splunk tools• Involved in solutioning of automated workflow process for 500+ unique type of Incidents and Service Requests

• Supported 15+ distributed applications and designed CI/CD pipeline leveraging various automation tools• Automated Build and Deployment process using GitHub, Maven, SonarQube, Jenkins Nexus, Selenium, and uDeploy tools• Developed automation solutions using tools like Selenium & QTP to perform build verification tests for the UI, API, and Backend components and integrated to CI/CD pipeline • Analysed Prod incidents and optimized the Continuous Integration process with the collaboration of IT Ops, L3, and QA teams.• Managed and supported issues pertaining to Infra, and application failures and fixed on a timely manner• Led a team of 10+ members across Onsite and offshore and operated the team in an Agile Kanban model

• Performed automation feasibility analysis, cost benefit analysis to identify the opportunities for automation• Involved in Buy vs Build analysis, tool rationalization, and provided recommendations to the customer• Designed and Developed test automation frameworks & tools using Selenium, Quick Test Professional, and open-source technologies• Integrated automation test to Continuous Integration and Deployment pipeline• Managed automation tool licenses and supported migration activities by collaborating with third parties

• Worked as a Quality Assurance Lead and provided QA support for various Cigna Claim systems• Performed functional, integration, system, regression, and user acceptance testing• Designed & Developed Test automation framework & tools using WinRunner, Quick Test professional, and Excel macros

1. Test Design, Test Cases Preparation, Test Execution, and Reporting2. Automation feasibility analysis and script development using the Winrunner tool

Requirement Analysis, Component Design, and Development, Testing