Operations Management: Demonstrated ability to oversee end to-end operations, streamline workflows, and enhance productivity while maintaining quality standards. Leadership: Proven track record of building, coaching, and motivating high-performing teams to achieve operational excellence.Project Management: Skilled in project planning, execution, and risk management, with a focus on on-time and within budget delivery. Stakeholder Collaboration: Effective at fostering collaborative relationships with cross-functional teams, clients, and vendors.Communicate all impact Operations related activities to Commercial partners including product information, data challenges, enhancements, and new capabilities. Change Management: Experienced in leading change initiatives and ensuring successful adoption of new processes and technologies. Support client renewal and Request for Proposal for assigned client base in support of Client Ops. Lead cross-functional issue resolution and escalate client impact. Provide required updates to management, early transparency to challenges/opportunities and facilitate action plans and mitigation approaches to maintain client satisfaction.

• Experience of Project Management to lead the entire project in all phases like Scope, Build, Test, Go-Live• Worked with client to schedule Kick-Off calls and discuss the interface workflow and project timeline during scope phase of project• Collaborate with teams, including Support, Account Management, Product Management, vendor

• Data Migration of client's Legacy system to Athena• Internal and External reports handling• Working in an Agile Environment

• Conduct daily audits on processes and provide detailed feedback • Monitor and report Quality metrics, deep dive and identify trends/root causes. • Clearly articulate issues and ideas through verbal and written communication• Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements

• Ensure that the company remains competitive in the online retail space with the best price, wide selection and good product information• Communicating with buyers and sellers to ensure all product information is accurate• The tasks handled have a direct impact on customer buying decisions and online user experience• To take up client calls with various Retail stake-holders across departments in Amazon• Work on tickets raised by vendors or stake holders, as and when an error caused by vendor, discrepancies in product information• Ensure vendors experience good business, by providing precise info in and around of the processes• Creation of bar code for product lines as per information from sellers• Enhance retail selection on the worldwide Amazon online catalogue• Identifying process improvements, areas of repetitive errors, and providing a better fix• Ensuring adherence to superior quality levels as per the standards laid down