As a Service Architect, I co-create Service Framework, Service Managment and Governance for multi-domain opportunities by translating the requirements into a service vision that supports the operation. I convert sales strategies, technical designs into Customer centric, commercially viable and sustainable Services. Collectively scoped, developed and delivered integrated service solution that are profitable, operationally viable and deliver satisfaction & value.I take part in the complete bid cycle that covers RFx review, understanding of holistic technical architecture of different solution blocks, managed service delivery, systems and tools integration, service level management, service catalogue, reportings, leverage partners ecosystem, overall solution costing, proposals, delivery planning and offer elaboration.I bring strong commercial acumen and a proven ability to create and implement tailored solutions that meet both current and future business needs. My work has consistently driven revenue growth, improved efficiency, and boosted profitability.

As the single point of end-to-end service delivery accountability, I ensured the successful delivery of high-value and in-scope contracted services across all involved service towers.Managed overall service delivery, meeting performance goals, and cost commitments within the Operational Business Case (OBC) financial model.Nurtured an excellent client relationship at the executive level, supporting growth opportunities and positioning the customer as a Reference Account.Acted as the top-level incident escalation point for the client, driving remedial actions and recommendations.Ensured all Service Level Agreements (SLAs) were met through analysis and presentation of SLA reporting.Collaborated with stakeholders within Optus Business to achieve customer outcomes.Successfully delivered exceptional service excellence to ANZ Bank, contributing to their operational success.In addition to that, led the global SDWAN transformation initiative for Henkel, streamlining network connectivity and enhancing operational efficiency.

Customer Delivery Engagement:Responsible for service stability of managed services estate of four technology towers (Data, Voice, Video, Contact Centre services) for a financial sector customer ANZ Bank spread across 32 countries globally with overall deal size of multi-million dollarsWorked on the strategic account Henkel with the focus to transform the services into global SD-WAN solution by setting up scalable cum sustainable delivery model and drive business process reengineering.Determine, monitor and review the quality of work delivered by a team of 65 people spread across 4 service lines distributed in two different centres in Singapore and AustraliaDefine and lead service level improvement plans for Operations and close process gaps towards uplifting the service quality and capability of the team resulting in continuous improvement in SLA achievement and earn backsCalled out operational risks before potential failure occurs and ensure correct mitigation / contingency plan is takenEffectively manage the fluctuating need of customer business requirements with lean-agile approach. Act as linking pin between customer organisation embracing agile process resulting in frequent changes with the delivery organization following legacy process by ensuring the change deliver value and fits for purposePlay lead role during build to run phase for new services transition and continual improvement of services by setting up metrics and right governance modelExecute programs to improve response/resolution time, change failure reduction, compliance control, capacity audit, manage carriage partners and local regulatory requirements comes from different geographies at different stage of maturityGovernance:Responsible for SLAs/KPIs service delivery and management, Work with carriage partners, OEM vendors (Cisco, Riverbed, Juniper, VMware, Aruba / Silver peak etc on account levelResponsible for owning and executing delivery actions from various governance platforms

Service, Change & Release Management:· Responsible for the overall life cycle management of Orange’s contracted services to the clients from Europe, Middle East, Africa, Asia and Australia regions and instrumental in handling escalations· Played an integrated role ensured that consistent client engagement strategy, managed the complex changes for the solution that has been deployed and monitor emerging technological developments relating to the customer’s context (ANZ Bank and Aricent)· Managed seamless operation during merger of Numonyx-Micron infrastructure that comprise of Network/IT/Security/Private cloud services (DC) include Servers & Storage to deliver mailboxes/sharepoint/backup/AD/DNS etc.· Successfully co-ordinated linear ramp-up of Voice services roll-out for Atlas Copco 120 sites globally and assist in new RFP proposal· Nominated for a co-creation initiative between Orange R&D from France and AXA Tech to develop Point Visio-Public (PvP) prototype that transform customer self-service with Video Kiosk· Lead and manage global talents of varying size from 5 to 20+ supporting broad services portfolio as shared or dedicated model, demonstrated very low or no attrition. Implemented sigmaLean initiatives· Facilitate communities of practice sessions for knowledge sharing across different teams and as author published articles about tools and processes, use cases to identify effective opportunity

Field Operations and Integration Support:· Responsible for providing technical support with the ability in implementing variety of networking products and operational support to all enterprise customers in Bangalore· Lead a team of 6 Engineers delivering hand and feet support round the clock· Improvise & document the issues faced on core network & customer solutions from implementation· Handled numerous IPVPN network project and migration activities, VOIP project, new PoP setting up· Worked closely with OEMs such as Cisco, Nortel on typical incidents including but not limited to decoding crashes & analysing bugs etc.People Management:· Highly focused in technical and professional growth of team members helped to move to the next level of their career path· Acted as Mentor of many team members and other employees in ASP· Responsible for skill enhancement, performance management, retention & career progression

Technical Delivery Management:· Responsible for providing technical support to air transport community customers and NOC/CUTE operations support from Bangalore & Mumbai· Provide Level 2/3 support for Airlines and CRS customer faults· Proactively monitor the core network for faults and rectify faults with legacy and IP based network· Provide advice to customers regarding network best practices on an ad-hoc basis· Provision customer connections by working with local telcos and core network team

· Responsible for installation, troubleshooting and implementation of Novell and Windows NT servers.· Administered the EDP department key roles such as system maintenance, database management, Antivirus, internet, backup management· Actively participated in s/w development for specific needs and facilitates co-ordination between depts.

· Responsible for developing, testing of application software using FoxPro and Visual Basic· Provide implementation support for software suite and trained the clients

Apprenticeship TrainingTechnical training at Tamilnadu Electricity Board, 400kv Sub station, worked with the plant Engineers in system controls using SCADA and Power line carrier communication, where the activity involves round-the-clock monitoring of plant, load distribution and maintenance of PLCC equipments.