Senthil Sugunan Email & Phone Number

Chennai, Tamil Nadu, India

Hyderabad, Telangana, India

Manager

Chennai Area, India

• Prepare budgets, backed by strategies and plans to meet every financial year• Managing costs and ensure profitability of the projects.• Client interaction – Client Management & Single point of contact for all deliverables• Plan, develop and implement strategy for operational management and development so as to meet agreed organizational performance• Establish and maintain appropriate systems for measuring necessary aspects of operations & management• Monitor, measure and report on operational issues, opportunities and development plans and achievements within agreed formats and timescales• Liaise with other Departmental Managers so as to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purposes and achievements• Provide valuable input for the Marketing team to fetch new Clients and business• Understanding the expectations of the client and driving the team to deliver effective results • Team Performance evaluation • Ensure that the team targets of customer satisfaction, customer resolution, average handle time and sales are aligned to the business goals • Ensure team engagement in process workouts & retention schemes for high vintage. • Coaching & Mentoring Tech lead and Manager Roles.

B.E.S, Electronis

B.E.S, Electronics