Curating the best people for the best Tech and Cyber Security roles.

MSP (Managed Services Provider) catering to small and medium businesses across diverse sectors, including finance, legal, resources, and retail. Deployed Autotask Service Desk Management system for seamless ticketing, CMDB, contracts, and SLAs, ensuring optimal service delivery and client satisfaction.

Expertly delivered high quality services and solutions to a wide range of high-profile clients in the dynamic Zurich area of Switzerland. Worked with internationally renowned mining companies, global fast food giants, commodity traders, and financial services firms, consistently delivering quality results.

Managing and nurturing relationships with valued clients, scoping and managing infrastructure projects and leading a talented team of engineers to ensure quality delivery of IT service.

Responsible for day to day management of IT support team, serving over 1000 users within the group. User management, advice and assistance, trouble shooting, desktop applications, networks, security and telephony. Implementing the ITIL methodology.• Europe’s largest coffee vending retailer.• Managed team of 1st and 2nd line analysts.• Responsible for delivery of VIP and Executive IT services.• Managing third party service relationships and vendors.• Application Management.• Reporting to CIO.• Key contributor in major IT projects.• Responsible for documentation, processes and procedures.• Ensuring security policy is enforced.• Service Delivery to group HQ and European offices.

Leading a department and providing man-management for a team of six people. Personally restructured the IT Department to instil commercial discipline and to become customer orientated. Responsibilities included network, hardware, helpdesk, company website, Video Conferencing, VOIP telephony, company CRM. Contributing to business IT strategy with the Executive. Responsible for third party relationships and vendor management.• Government Arts and Culture organisation.• Reporting to the Chief Executive.• Responsible for Service Support to ITIL standard• Projects delivery of CRM, ITSM, Export Management System, Remote worker solution.• Implementation of audit and security review.• Delivering cost efficiencies and consolidation of IT.

Management of IT Infrastructure for entire group. Project delivery of retail POS systems and networking which took the group from 2 shops to 20 UK wide. Responsible for IT Service and Support to warehouse, call centre, shops and the head office.• Luxury lingerie and clothing retailer.• Responsible for POS and card payment systems.• Implementation of ITIL Service Desk system.• Delivered replacement MPLS network to the entire business.• Provided out of hours support.• Managed third party services,• Managed one team member

Delivered IT Projects and Support under direction of Australian Head Office to regions including EMEA and Brazil.Qualified the IT infrastructure to satisfy FDA and MHRA regulatory requirements.Worked with major Telecoms providers including Telstra and Orange.• Australian pharmaceuticals company.• 2nd and 3rd Line Support to EMEA region of 400 users.• Infrastructure Projects to EMEA region.• LAN and WAN support.• Server and storage management, Exchange Email • Authoring and maintenance of Change Control documentation.• Validation of IT infrastructure. • 21 CFR Part 11 qualification.

Project rollouts, and service delivery.

Systems support.