James Mccormack Email & Phone Number

Perth, WA, AU

Curating the best people for the best Tech and Cyber Security roles.

Joondalup, Western Australia, AU

MSP (Managed Services Provider) catering to small and medium businesses across diverse sectors, including finance, legal, resources, and retail. Deployed Autotask Service Desk Management system for seamless ticketing, CMDB, contracts, and SLAs, ensuring optimal service delivery and client satisfaction.

Zug, Zug, CH

Expertly delivered high quality services and solutions to a wide range of high-profile clients in the dynamic Zurich area of Switzerland. Worked with internationally renowned mining companies, global fast food giants, commodity traders, and financial services firms, consistently delivering quality results.

Osborne Park, Western Australia, AU

Managing and nurturing relationships with valued clients, scoping and managing infrastructure projects and leading a talented team of engineers to ensure quality delivery of IT service.

Cham, Zug, CH

• Responsible for day to day management of IT support team, serving over 1000 users within the group. User management, advice and assistance, trouble shooting, desktop applications, networks, security and telephony..
• Europe’s largest coffee vending retailer.
• Managed team of 1st and 2nd line analysts.
• Responsible for delivery of VIP and Executive IT services.
• Managing third party service relationships and vendors.
• Application Management.

• Leading a department and providing man-management for a team of six people. Personally restructured the IT Department to instil commercial discipline and to become customer orientated. Responsibilities included.
• Government Arts and Culture organisation.
• Reporting to the Chief Executive.
• Responsible for Service Support to ITIL standard
• Projects delivery of CRM, ITSM, Export Management System, Remote worker solution.
• Implementation of audit and security review.

Leamington Spa, Warwickshire, GB

• Management of IT Infrastructure for entire group. Project delivery of retail POS systems and networking which took the group from 2 shops to 20 UK wide. Responsible for IT Service and Support to warehouse, call centre.
• Luxury lingerie and clothing retailer.
• Responsible for POS and card payment systems.
• Implementation of ITIL Service Desk system.
• Delivered replacement MPLS network to the entire business.
• Provided out of hours support.

Salisbury South, SA, AU

• Delivered IT Projects and Support under direction of Australian Head Office to regions including EMEA and Brazil.Qualified the IT infrastructure to satisfy FDA and MHRA regulatory requirements.Worked with major.
• Australian pharmaceuticals company.
• 2nd and 3rd Line Support to EMEA region of 400 users.
• Infrastructure Projects to EMEA region.
• LAN and WAN support.
• Server and storage management, Exchange Email

Project rollouts, and service delivery.

Oxford, Oxfordshire, GB

Systems support.

Higher National Diploma, Computer Science

National Diploma, Computer Science