Email: senyarahmil@gmail.comSeasoned customer support/success and quality assurance professional with proven track record of enhancing client retention and satisfaction, releasing quality products, achieving operating targets, and encouraging and promoting a culture of performance and continuous improvement. Implemented simplified processes to increase efficiencies. Known for honest and tight cross-functional relationship. Built customer support/success, QA and PSO teams and scaled them up. I demonstrated a genuine and passionate interest in the customers to understand their business needs to help them to fully and efficiently use company’s products. I coached and mentored team members that helped them to fully reach their potential. I placed a high value on people. I observed employee’s skill sets, strengths, and passions so that I could match these with the organization's needs to drive results and meet/exceed key performance indicatorsCore Competencies:People Management/SupervisionTeam LeadershipTeam building and scaling upP&L responsibilityCustomer relationshipAccomplishments:Built and scaled QA departments that directly affected company’s growth. Fixed and scaled up customer success organization that contributed to company’s revenue. Managed multi location (including international) support organization with revenue exceeding $250M. Successfully integrated customer support organizations with >300 employees and with full transparency to customer base.Developed close and effective client relationships which led to a >90 customer retention rate.Worked cross-functionally with engineering, solution architects, sales executives, and senior managers to address customer’s needs.Increased and maintained employee retention at >95% by developing close and honest relationship with team members.Please contact me at 408-914-1955 with any Executive, Director Customer Support, Success and Quality Assurance opportunities.Email: senyarahmil@gmail.com