Seohee Castro Email & Phone Number

Chino, CA, US

Los Angeles, California, United States

My career transition into the Game Development industry led me to this wonderfully talented team at the Kung Fu Factory studio. Over the course of a month, I became acting producer for Legends Reborn, a AAA online multiplayer PC title, working closely with our lead producer, game designers, creative director, art director, technical lead, QA, artists, and.

Los Angeles, California, United States

• Becoming a Project Manager was a natural progression following two promotions at this leader in web hosting products. My role was key in orchestrating the full lifecycle of up to eight parallel software development.
• Presented proposal outlining significance of developing product roadmaps based on data analysis and market research to CEO, product, and technical leaders. Received approval to produce and run product roadmap creation.
• Co-wrote and conducted two-day workshop with simulations and exercises around business cases submitted by staff to demonstrate product development process and provide hands-on knowledge for entire company.
• Presided over multiple third-party integrations. Partnered with Google as GSuite reseller to install purchase of service within control panel and devise custom billing cycles. Offered customers Roundcube as webmail.
• Structured and streamlined intake procedure and workstreams for Spanish Translations team. Defined and distributed schedule to supply optimal coverage and set realistic expectations for final work products.
• Collaborated cross-functionally to assimilate methods and practices of brand-new Software Quality Assurance team into project delivery process.

Greater Los Angeles Area

• This position was custom-made for me based on my previous contributions. In this highly visible role, I liaised between my team and customers to prioritize their needs regarding technical documentation, release.
• Instrumental in deployment of action plans, escalation paths, and training sessions to address and resolve issues emerging from new releases or changes to products, services, or technologies.
• Utilized forward-thinking approach to establish sufficient coverage to support product releases and customer-facing changes.
• Supervised Technical Writers on Knowledge Base team to ensure availability of articles for new products or changes to existing products, services, and technologies.
• Expertly negotiated customer notification email batch sizes and frequency, reported impact of defects, and scheduled customer releases to distribute incoming support effectively.

Los Angeles, California, United States

• Based on my leadership abilities and outstanding performance, I was promoted manage a high-caliber Tier 2 Tech Support team. As an advocate of professional development, my philosophy centered on balancing quality and.
• Acted as main resource in managing system defect issues for customers and development team. Communicated timely resolution status updates and escalated known problems quickly.
• Championed Quality Assurance across Tech Support department. Evangelized benefits to generate buy-in from team members. Held weekly check-ins to learn best practices, pain points, and areas of opportunity.
• Employed appropriate sense of urgency and attention to detail as on-call Support Watcher to monitor queues closely and fast-track critical issues.
• Leveraged advanced problem-solving and interpersonal skills as frontline point of contact throughout customer journey. Applied tact and diplomacy to diffuse irate situations and provide 100% customer satisfaction.

Los Angeles, California, United States

This entry level role gave me the opportunity to build and cultivate a diverse skill set which served me well throughout my career at DreamHost.

Illustration & Theater

Education record