As the Head of Information & Services in an IT company, my role involves overseeing the management and delivery of information systems and services. I am responsible for ensuring the efficiency, security, and effectiveness of IT operations, aligning them with business goals, and driving innovation to enhance customer experiences and internal processes.

Overseeing technical projects in alignment with organizational goals . Directing the effective delivery of networks, development, and disaster recovery systems and processes. Working with information engineers to find solutions to manage business activities. Supervising a team of workers, while working closely with management, external vendors and advisors. Preparing financial budgets and presenting proposals for capital projects to senior executives. Researching and recommending new products Identifying new market opportunities. Leading efforts to improve IT processes

• I have successfully driven the win rate versus competitors within assigned Cloud, Virtualization and Server platform opportunities through the delivery of technical sales engagements. • I have developed partner engagements that feed the Cloud, Virtualization and server platform opportunity pipeline.• Developed partner enablement and readiness for assigned opportunities.• Convinced customers with competitive products that Microsoft has a technically superior solution.• Convinced customers to fully deploy all System Center components so they benefit from the full platform solution.• I possess strong presentation skills, with the ability to develop and deliver technical presentations with customers and to tailor content to audience as appropriate • Serve as technical and business product expert across Private Cloud, System Center and Windows Server Business' IT Pros and IT Sr. Executives

network and service solutions including connectivity, servers, routers, switches, and firewalls, SAN, NAS, cabling for computer and phone lines, tape backups, workstations, printers and other network equipment for business customers. Adds and maintains/trains users on the network; assigning application access, ensuring security, and maintaining their configurations are within standards.  Provides customer service and support by sharing technical knowledge and expertise, answering questions and consulting with customers. Works with new software applications or hardware on LAN, WAN or other networks, coordinating assistance from third parties when necessary. Works closely internally to coordinate expectations, installations and delivery of services. Conducts integrity checks and backups as needed. Participates in team meetings, providing input and suggestions with technical projects. 

Train Users on Microsoft Dynamics GP SolutionCarry out Data Migrations from Server 2003 to 2008 R2Implementing Windows 2008 R2 at SitesImplementing SQL Server 2008 R2Implementation and Support for Microsoft Exchange 2010Support and Implementation of Microsoft Dynamics NAV 2009 R2

• liaising extensively with external or internal clients;• analysing clients' existing systems and business models;• mapping and documenting interfaces between legacy and new systems;• understanding software development lifecycle;• translating client requirements into highly specified project briefs;• identifying options for potential solutions and assessing them for both technical and business suitability;• conducting requirements analysis and preparing specific proposals for modified or replacement systems;• developing solutions and related products;• working closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction;• drawing up, supervising and documenting testing schedule for complete system;• overseeing implementation of a new system including data migration;• planning and working flexibly to deadlines;• supporting users on change control and system updates;• providing training and user manuals to users of a new system;• keeping up to date with technical and industry developments

Involved in the roll-out of the new Patient Information Management System (PIMS II)Installed and managed PIMS II Database through SQL Server 2005 Express and Developer EditionCarried out PIMS II Installations on clientsCarried out PIMS II Backups (Scheduled Backups on SQL Server 2005)Carried out regular maintenance visits on sitesCarried out Data AuditsInvolved in staff training on the new PIMS II SystemSetting up of networks at Clinics and hospitals prior to the PIMS II InstallationsInstalled Wireless Networks in Various Clinics nationwideDeployed Antivirus Software on ServersTrained Government IT officers on the Installation of PIMS II and the Server setupCarried out 1st and 2nd Line Support on the PIMS II ApplicationCreated Installation Manuals for the Installation of SQL Server for the Government IT OfficersManaged to source a software that is currently used by the HelpDesk to log in calls from Facilities

Carried out 50/100 Hr InspectionsFitted Alternators, Starter Motors, Instrument filters, ELT’s, Aircraft LightingCarried out repairs on Aircraft Electrical systems e.g. ELT’s, Radio Communications, etc.Managed the Company’s Backup Server, Terminal, File Server and Exchange Server.Installed the WyseTM units for access to the Terminal ServerSpecialised on ADAS+ (Aircraft Data Acquisition System) Units for the Cessna 208B Caravans using the MLP(Monitor Link Program). Also involved in Data Analysis after the data has been captured from the Units.Managed the company’s WAN/LAN connections with the sister company.Carried out daily backs up on ServersSuccessfully setup a Backup Server for all the six (6) company serversMail ServerTerminal ServerActive Directory ServerFile ServerApplications Server (For Microsoft Great Plains and others)Internet Server (Running IIS 7.0)Carried out computer repairs for the company.Installed and monitored the Lathem Time Management Clocking Device for the employee’s payroll.Developed a Database for the Electrical Workshop.

Deputy Team Leader, key skills gained in inspecting, line loading, data input.Developed I.T. network from significantly smaller configuration.First line maintenance of all equipment (software and hardware).Optimum trouble-shooting and problem solving abilities, saved costs in lost production and contractor fees.Involved in production projects, testing and successful implementation, dramatically improved manufacturingefficiencies and profits within scope, timescales and manufacturing process limitations.

Building and repairing computers, advising customers on computer products and solving problems on a daily basis.Installed home networks using routers to utilize ADSL/CABLE broadband for more than one computer.Network monitoring and trouble-shooting before carrying out various hardware/software.Constantly giving feedback to customers and senior management on their networks, handover anddemonstration of the new software releases and necessary hardware changes.Setting up of Windows NT Server and Windows 2003 Server