- Gather and define business requirements.- Implement EDI, B1UP functions, configurations, Crystal Reports and SQL Reports in SAP Business One to meet customer requests.- Participated in the implementation of the SAP Business One (SBO) project, transferred legacy system data to the new SBO platform, and tested standard functions of SBO.- Take ownership of customer-reported issues and ensured their resolution from start to finish.

- Reduced work time of collaboration project with Indian co-workers from 2 months to 1 month, resulting in speeding up the project by 60%- Increased the accuracy in communications by 70% using technical backgrounds and English/Japanese skills for delivering Japanese client’s requests to Indian developers, resulting in cutting the meeting time and number of meetings- Categorized the 60% of clients requests into Requests Types by defining and organizing incoming requests so that our team, even a new staff, can help customers more efficiently- Design, build and configure applications related to SAP FI, CO, cFIN module to meet business process and application requirements, also prioritized incoming incident tickets to track project performance and schedule adherence- Served as a liaison between Indian peers and Japanese seniors/clients; Provided strategic direction from senior levels (Japanese) to Accenture India team to resolve process and systems production support issues and escalations while identifying user (Japanese) requirements or gaps- Led members on Taskforce team by creating a task list, developing schedules and individual responsibilities, influencing and encouraging others to support projects over, testing preparation and execution, identifying and delivering client’s requests, and overseeing change management- Wrote a client report includes the project summarization, tasks completed, final metrics, outstanding issues, and recommendations while editing and translating details using both Japanese and English - Independently solved moderately complex issues and developed the simple program (ABAP Coding) while escalating more complex issues to appropriate staff

- Reached the highest total sales per month twice while managing Chinese server- Created user community contents (Hot spring), resulting in maximizing concurrent users and balancing the game economy system by getting users to spend 1.5 Billion Gold (game money) a month - Designed and developed the various sub-contents with long service life and low maintenance costs, resulting in driving continual player engagement (10 times more usage compared to other contents)- Planned and implemented the low budget events, resulting in generating a steady return of profits on all global servers and hitting the 144,270 views of events promotional video- Analyzed game data and reacted to current trends in the industry to create new content including characters, monsters, battle dungeon, level design, BGM, game events, etc.- Wrote game/character story to provide players with stories to give them context as to what they are doing, and the story became to a secondary use for webtoon- Involved in the creative design and technical implementation of quest and narrative content using Hammer tool, MS Office, CSV, XML, In-house tool, etc.- Led the planning and execution of all in-game entertainment to create global server services such as paid content, cash products, and events (Korea, Japan, China, Taiwan, Europe, North America) for 3 years- Tuned and balanced the gameplay systems based on internal and external playtesting and real-world data, using my own math/numerical formulas which became company assets to be continuously utilized by other designers, and reduced programming cost for probability system - Regularly reported on the status of development, quality, operations, and system performance

- Designed and reported gameplay systems including game UI and features that support the vision and pillars of the game, and were selected to be utilized for the real game - Assisted in creating the Sandbox (SNS service in MMORPG game ‘Blade & Soul‘) that players interact with in the MMORPG game