Susan Pfeiffer Email & Phone Number

Throughout my life I have attempted to take the ideas and concepts in my head and reproduce them in as many forms as I can. Whether it be through animation, life drawing or character designs, illustrations, plush design, beading and jewelry making. I have always felt the need to create and be creative.My approach as a texture artist is to design using.

Nova Scotia, Canada

We provide consumers with the parts and know-how to fix their major home appliances and consumer electronics themselves, offering the internet’s largest collection of step-by-step installation instructions and videos. Eldis Group is committed to helping consumers repair rather than replace their major home appliances.

Canada

The division I work in was relatively new, working with the other Supervisors, I pulled a lot of my previous experience to create training and processes. When the on-duty Supervisor, I communicate with the scheduled agents to provide support, setting breaks and lunches and addressing agent questions and concerns and daily dialogue with upper management. In.

Halifax, Canada Area

I monitored agent status and in-day productivity and manage queues in real time to reduce abandon rates, meet service levels, and ensure the right agents get the right calls. I also generated daily reports, maintenance of schedules and manage time off allotment by queue and shift. Communicating deviations in performance to management, I worked one on one.

Halifax, Canada Area

I assisted the Agent Supervisors of InBound Canada with agent incentives and sales recognition, multi-site productivity tracking and the creation of digital media images streamed on site. I also identified Agents targeted for live call review; work with the individual Supervisors, action the call review and provide real-time feedback. I worked with.

Halifax, Canada Area

We are an online and account based store offering a wide range of anime, video game and pop culture goods.

Halifax, Canada Area

Assisted InBound and OutBound Sales Agents, located in Canada and the United States, with information concerning any product questions, product compatibility and system issues. I also dealt with escalated calls, address customers concerns and mediate difficult situations as effectively as possible. I assisted management with agent incentives, multi-site.

Halifax, Canada Area

I initiated contact with existing customers regarding their accounts, consulted on the needs of their business and made recommendations on ways to make their online presence more effective. I also answered general service inquiries and trouble shot products when applicable.

Halifax, Canada Area

Responsible for character design refinement of mascot characters for a local restaurant, Gullabull’s. Characters were designed for compositing into photographs in a ‘we were part of history, we were there’ feel. Also created character illustrations for use in restaurant advertising, signboards and menus.

Halifax, Canada Area

Academic CoordinatorCreated the course schedules each Quarter for all classes currently running at the college by working closely with Department heads and Individual staff members to create a workable Quarter schedule. Was also responsible for inventory tracking and purchasing and provided students with materials and supplies as directed by program..

Halifax, Canada Area

Production Coordinator Coordinated information and design packs for individual TV animated series. Provided artists with materials and supplies and was responsible for inventory tracking and purchasing. Communicated with clients and shipped completed projects. Productions include: Nelvana design, Timothy Goes to School, Robo Roach, Undergrads, Street Kids.

Halifax, Canada Area

Worked photographing individuals from grades Primary thru Grade 12 also including Preschool and Career Colleges throughout the office’s area: including Kings, East & West Hants and Halifax counties. Was also responsible for daily paperwork including: ordering, delivering and cash reconciliation.

Halifax, Canada Area

Worked on X-sheets of 3D animated TV series, Hippo Tub Company.

Halifax, Canada Area

Taught students basic animation and layout & design techniques. Was responsible for developing the curriculum of the Classical Animation aspect of McKenzie’s “2D/3D Animation & Visualization program”.

Fredericton, New Brunswick

Was responsible for the organization and implementation of two “Ink & Paint” projects. My tasks included the hiring of first year Animation students to paint, drawing count assessment and tracking, client relations, scene assignment, tracking and supervision and quality control.

Miramichi, New Brunswick, Canada

Taught Terms 1 and 2 of Animation Drawing as well as Term 1 of Animation Design, for the Animation & Graphics Technology program. Was responsible for further development of the curriculum and instructing students in the First Year program in basic and advanced animation and design techniques. I also acted as an animation advisor for the Second year students.

Vancouver, Canada Area

Lightspan CD ROM “The Great Galaxy Cookoff” was responsible for animating within set deadlines.

Austin, Texas Area

Animator - Edumundo Production’s Francesco’s Friendly World - three direct to video projects The Broken Cross, The Last Stone and The Gifts of Christmas. Disney Interactive CD ROM Aladdin: the Fate of Agrabah.- Various TV commercials and special Projects.FX Animator - Spacejam Warner Bros. Studios - responsibilities included designing character rim lights.

International Summer School Of Animation, Classical Animation

Costume Studies Certificate, Costume Design

Bachelor Of Fine Arts (Bfa), Foundation Year