Principal Engineer - Client Service Desk
Current
Jun 2024 - Present
AeroLeads people directory · profile
Mario Montes Email & Phone Number
IT Professional Services, Projects Development, GENESYS CLOUD Specialist, GENESYS CONNECT MASTER.
at
TTEC Digital
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Professional Services, Projects Development, GENESYS CLOUD Specialist, GENESYS CONNECT MASTER.
Location
Hollywood, Florida, United States
Who is Mario Montes? Overview
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Mario Montes is listed as IT Professional Services, Projects Development, GENESYS CLOUD Specialist, GENESYS CONNECT MASTER. at TTEC Digital, based in Hollywood, Florida, United States. AeroLeads shows a matched LinkedIn profile for Mario Montes.
Mario Montes previously worked as Principal Engineer - Client Service Desk at Ttec Digital and Professional Freelancer at Mario Montes. Mario Montes holds Computer Engineer, Computer Engineer from Universidad Del Valle De Nicaragua.
Company email context
Email format at TTEC Digital
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TTEC Digital
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Profile bio
About Mario Montes
At Sixbell, my drive for excellence shines through in delivering IT professional services and developing impactful projects. With an extensive background as a Customer Service Specialist Engineer, I've honed my expertise in Genesys platforms, including PureConnect, PureEngage, and PureCloud, ensuring seamless customer interactions with technical know-how.My role involves meticulous server and database administration, alongside crafting and executing solutions for PURE SOCIAL and GENESYS CLOUD applications. Time management, problem-solving, and agile methodologies are the keystones of my professional approach, allowing me to provide exceptional service and support within the dynamic field of customer engagement technologies.
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7 roles
Mario Montes work experience
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Professional Freelancer
Mario Montes
May 2024 - Jun 2024
Nov 2023 - Apr 2024
Customer Service Specialist Engineer
Engineer specialized in PURE CONNECT Platforms (Interaction Attendant, Recorder, Dialer, Designer, Administrator, Supervisor). GENESYS CLOUD (GCP) and GENESYS ENGAGE (GVP, GIR). PURE SOCIAL. Installation, administration, configuration, handler development and technical support. Including server and database administration.
Aug 2020 - Oct 2023
Support And Development Engineer
Engineer and administrator Customer Interaction Center (CIC) of Interactive Intelligence (Interaction Attendant, Recorder, Dialer, Designer, Administrator, Supervisor): Installation, configuration, development of handlers and technical support. Including server and database administration. GENESYS CLOUD and GENESYS ENGAGE GVP and GIR Specialist.
Aug 2010 - Aug 2020
Computer Engineer
Smas Cybercafe
Jan 2009 - Jul 2010
Runner
Feb 2008 - Apr 2008
1 education record
Mario Montes education
FAQ
Frequently asked questions about Mario Montes
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What company does Mario Montes work for?
Mario Montes works for TTEC Digital.
What is Mario Montes's role at TTEC Digital?
Mario Montes is listed as IT Professional Services, Projects Development, GENESYS CLOUD Specialist, GENESYS CONNECT MASTER. at TTEC Digital.
Where is Mario Montes based?
Mario Montes is based in Hollywood, Florida, United States while working with TTEC Digital.
What companies has Mario Montes worked for?
Mario Montes has worked for Ttec Digital, Mario Montes, Sixbell, Smas Cybercafe, and Park 1.
How can I contact Mario Montes?
You can use AeroLeads to view verified contact signals for Mario Montes at TTEC Digital, including work email, phone, and LinkedIn data when available.
What schools did Mario Montes attend?
Mario Montes holds Computer Engineer, Computer Engineer from Universidad Del Valle De Nicaragua.
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