• Oversaw the schematic implementation and deployment of lighting fixtures, projectors, displays,and sound systems from construction stage through grand opening of experience space• Programmed and managed various AV over IP endpoints via platforms and protocols such as Crestron, Pixera, Dante, Ovation, and Medialon• Developed materials for the purpose of training technical operators and administrative staff on theusage of AV systems• Managed content deployment and system maintenance of digital signage endpoints

• Performed audiovisual set up and monitoring for large-scale sporting and live entertainment events• Implemented and maintained network infrastructure within the AV environment• Troubleshooted, repaired, and maintained enterprise AV and VoIP systems, including Crestron, Dante, Extron, and Q-SYS installations• Facilitated various conferencing events, such as company-wide meetings and collaborations with municipal administration via Teams and Zoom• Provided end-user support to staff, including developing instructional documentation, in-person tutorials, and IT helpdesk requests• Managed long-term project implementation and coordinated service calls, RMAs, and purchase orders with outside vendors

• Promptly managed customer inquiries, including daily calls, emails, social media posts, and chat requests • Coordinated with various internal teams to leverage technology for customer care • Effectively handled high volume support tickets via platforms such as Zendesk and Genesys Cloud • Maintained an average monthly customer satisfaction rating of 95.5%• Provided remote technical support to desktop website and mobile app end-users

• Developed online portal for secure clinical management of medical records as a team of 2• Integrated web applications based in HTML, AngularJS, and proprietary medical-use code with systems at various OB/GYN facilities across the Atlanta metro area• Coordinated with team lead to communicate with client representatives and provide direct technical support and instruction for software integrations• Accurately recorded dozens of new medical entries daily in support of patient procedure queues• Provided key clerical assistance by organizing, filing, and transporting secure medical records

• Coordinated with a small production team to facilitate classical musical performances and public speaking events• Performed regular setup and teardown of audio staging• Routinely performed live mixing and recording duties across various on-campus venues and occasionally handled stage management duties