Sepideh Najarnia Email & Phone Number

Vancouver, BC, CA

North Vancouver, British Columbia, Canada

• Lead and mentor a team of 10 educators, managing schedules, training, and performance while ensuring adherence to licensing standards and fostering a motivated, collaborative environment
• Design and execute youth programs for 30+ children, optimizing operations by streamlining activity schedules, staff workflows, and resource allocation, resulting in an substantial increase in program efficiency and.
• Build & foster impactful relationships with all stakeholders… Show more
• Build & foster impactful relationships with all stakeholders through proactive communication and tailored collaboration, delivering engaging, multicultural experiences that meet developmental and community needs Show.

North Vancouver, British Columbia, Canada

• Delivered expert technical knowledge and tailored consultations to align luxury vehicle features with client needs, enhancing customer satisfaction and driving loyalty
• Conducted engaging demonstrations of Volvo’s advanced product innovations, effectively communicating technical features to diverse customer segments and supporting sales objectives
• Collaborated with sales and service teams to troubleshoot complex technical issues, ensuring a seamless client experience from… Show more
• Collaborated with sales and service teams to troubleshoot complex technical issues, ensuring a seamless client experience from purchase to post-sale support Show less

North Vancouver, British Columbia, Canada

• Enhanced store operations through daily management of inventories, ordering merchandise, replenishing stocks, eliminating defective products, updating records and driving product sales
• Served as the first point of contact for all customers, building meaningful connections and ensuring unparalleled friendliness and service delivered, resulting in promoted customer loyalty and retention
• Planned, coordinated and executed an event catered to over 200 VIP customers and guests… Show more
• Planned, coordinated and executed an event catered to over 200 VIP customers and guests, +10 Lower Lonsdale local vendors, and the honorary attendance of North Vancouver’s mayor and Business Improvement Area (BIA) all.

New York, United States

• Designed and implemented an immersive onboarding program tailored to client needs, streamlining workflows and ensuring retention by delivering consistent, high-quality deliverables over a 3+ month timeline
• Led outreach initiatives for potential, new, and returning clients, leveraging exceptional communication skills to build trust, drive engagement, and exceed client expectations.Managed cross-functional responsibilities.
• Led outreach initiatives for potential, new, and returning clients, leveraging exceptional communication skills to build trust, drive engagement, and exceed client expectations.Managed cross-functional responsibilities.
• Collaborated closely with leadership to address client pain points, analyze business challenges, and deliver actionable strategies that enhanced customer loyalty and long-term satisfaction Show less

Vancouver, British Columbia, Canada

• Performed high-level historical bookkeeping through managing financial transactions and record-keeping for clients with multiple years of backlogged tax-filing
• Utilized Microsoft Excel, Salesforce, and unique Bench-wide software to improve bookkeeping processes while excelling at taking on increased levels of responsibility in an environment best described as a “Start-Up.

Vancouver, Canada Area

• Planned, executed and managed the off-site activities of over 1,000 students (7-17) from 13+ countries world-wide
• Managed and planned the tasks of a dynamic team of 20+ Activity Leaders on a daily basis as well as holding multiple debrief sessions per day to ensure quality delivery of leadership on their behalf
• Worked one-on-one with 15+ Group Leaders representing students and their countries to ensurecustomer satisfaction through delivering personalized activity… Show more
• Worked one-on-one with 15+ Group Leaders representing students and their countries to ensurecustomer satisfaction through delivering personalized activity schedules based on each team’s culture, preference, etc.
• Cooperated with numerous companies across B.C to plan and coordinate meals, activities, vacancies, etc. regarding the students’ activities, demonstrating outstanding customer service and people management skills Show.

Vancouver, Canada Area

• Coordinated the after-school tutoring program, recruiting, training, and supporting teams of 5–10 tutors per semester to deliver targeted English and Mathematics support for students aged 6–12
• Acquired and applied leadership training to effectively manage and mentor tutors, ensuring high-quality academic support and positive student outcomes
• Provided direct tutoring support in the absence of assigned tutors, maintaining program consistency and fostering student progress

Vancouver, Canada Area

• Worked hand in hand with marketing and operational initiatives in promoting the company’s services campus-wide while focusing on excellence in delivering customer service
• Presented the team with brand-promoting schemes to attract customers in peak times of university exams
• Established partnerships and agreements with clubs and university-affiliated services to further incentivize original services and packages

Vancouver, Canada Area

• Facilitated delivery of the Jump Start two-week immersion program through the role of leading, guiding and mentoring a group of 18 international students upon their arrival to UBC
• Focused on delivering the essence of university life, including educational transitions, campus-life, residence, Canadian diversity etc. with the goal of smooth transition into a new yet challenging beginning for the.
• Created a safe space for the students through connecting with them throughout… Show more
• Created a safe space for the students through connecting with them throughout their first year of university, increasing community engagement and making support systems available for them Show less

Bachelor Of Arts - Ba

• Combined Major(s) Economics & Philosophy • Minor (Special Focus) Psychology & GRSJ

Diploma, Interaction & Experience Design

Diploma