• Collaborated with the product team as an APM, utilizing Agile and Scrum methodologies for effective project management through Jira.• Developed process flowcharts to streamline project workflows and enhance team efficiency. • Conducted comprehensive data analysis for products using Microsoft Excel and Google Sheets, extracting valuable insights to drive informed decision-making.• Employed various analytical tools including funnel analysis, KPI tracking, and other metrics to evaluate product performance and identify optimization opportunities.• Benchmarking of best practices within our product development process, contributing to continuous improvement initiatives.

. Led the cycling group of Amirkabir University and increased sports activities for students while attracting new members to the group.. Created and managed advertising campaigns on various platforms, including Instagram and Telegram channels.. Participated in seasonal calendar arrangement meetings to plan and coordinate group events.. Increased the number of programs implemented by the group since assuming leadership.. Introduced a new reporting system for programs to increase student participation in sports activities.

. Participated in the implementation of experimental statistical questionnaires for the Research Center of the Islamic Council.. Checked the validity and reliability of proposed questionnaires and modified questions based on feedback from participants.. Contributed ideas to the questionnaire designers to improve the questions.. Served as a telephone interviewer during the main implementation of the projects.. Participated in data analysis sessions after the project was completed.

. Improved communication skills and increased customer attraction in the company.. Answered phone calls from customers who needed assistance with their cars and recorded their information in Excel.. Entered customer requests for help in the company's application and coordinated with mechanics and rescuers to handle requests.. Conducted customer satisfaction surveys over the phone after the implementation of the company's services.

. Worked in the advertising field for the institution's Instagram account, contributing to the design and production of psychological educational packages.. Participated in the development and design of content for the institute's psychological educational packages.. Identified clients' requests during institutional meetings.