Dedicated Community Engagement and Moderation Specialist with a proven track record of strategically driving community growth and fostering engagement across various platforms, including Telegram and Discord. I specialize in planning and executing impactful online campaigns and events, addressing member concerns with precision, and leading successful marketing initiatives. My expertise extends to collecting valuable user feedback, analyzing operational data for strategic formulation, and collaborating seamlessly with cross-functional teams to ensure the creation of high-quality content. I am adept at preparing comprehensive reports and maintaining efficient processes to resolve customer inquiries through social media.Key Accomplishments:Creating community engagement and moderation strategies on Telegram and Discord, resulting in a noticeable increase in community participation and satisfaction.Executed a targeted growth strategy that significantly enhanced the overall community engagement and activation rates.Planned and executed compelling online campaigns and events, contributing to heightened brand visibility and community involvement.Proactively addressed and resolved member complaints and concerns, maintaining a positive community atmosphere.Spearheaded effective marketing campaigns, resulting in increased brand presence and user participation.Implemented a robust feedback collection system, fostering continuous improvement and innovation within the community.Analyzed community operations data to formulate tactical approaches, ensuring consistent growth, activation, and conversion rates.Collaborated seamlessly with copywriters, designers, and product teams to produce high-quality and impactful content.Established and maintained an efficient process for resolving customer inquiries through social media, ensuring a seamless user experience.

- Community Strategy Development: Craft and execute a comprehensive community strategy that aligns with the company’s brand, goals, and objectives. - Schedule and oversee the publication of content across multiple platforms, ensuring a consistent and engaging presence.- Engagement & Moderation: Actively engage with community members by responding to comments, messages, and posts in a timely and constructive manner. Moderate discussions to ensure a respectful and positive environment, enforcing community guidelines as necessary.- Feedback Loop Management: Serve as a bridge between the community and the company, gathering and synthesizing community feedback, and presenting it to relevant internal stakeholders. Use insights gained from the community to inform product development, marketing strategies, and customer support initiatives.- Analytics & Reporting: Monitor and report on community metrics, including engagement rates, growth metrics, and sentiment analysis. Use data to refine and pivot strategies, demonstrating the community's impact on business goals.- Event Planning & Coordination: Plan and execute virtual or physical events for the community, such as AMAs (Ask Me Anything), webinars, meetups, or contests. - Cross-Functional Collaboration: Work closely with other departments, including marketing, sales, product development, and customer service, to ensure a unified approach to customer engagement and to leverage community insights across the organization.

• Relevant experience of delivering photography services on a freelance basis • Profound knowledge of digital photography techniques, equipment’s and principles. • Exceptional knowledge of set up and operation of various studio and location lighting systems.• Familiarity with Adobe Photoshop, Microsoft Office and Adobe Lightroom software.• Ability to operate and handle a variety of digital cameras and lenses, efficiently.• Ability to execute still, color and black & white photography-related assignments.• Set up, arranged and managed props, lighting systems, cameras and backgrounds for photo shoots.• Capturing images of people, celebrities, weddings, parties and special events.• Editing, processing, catalogue and delivering photographs, in a timely manner.• Using DSLR to produce promotional videos• Editing Videos using various software from Adobe

• Ensure that the reception desk is manned at all times, allowing for reasonable and managed absences to complete concierge duties as required.• Establish, demonstrate and maintain an exemplary level of building and local knowledge to assist residents with their enquiries.• Meet and greet all visitors to the building in a professional and courteous manner and assist in showing round prospective residents.• Answer telephone and respond to enquiries in a prompt, polite and informed manner.• Daily walk round inspection of the building and communal areas. Report any building defects or security issues.• Maintain a concierge log for excellent and consistent communication.• Receive,log and keep safe, mail and parcel deliveries for residents.• Ensure that the CCTV is monitored and that any security risks are identified and minimized.• Admit and log visitors to the buildings ensuring that all the correct permits are in place.• Provide a fully responsive concierge service for residents.• Assist with annual safety inspections• Issue and monitor keys and access fobs.• Monitor use of parking spaces and bike storage• Report any defects and health and safety issues to the Site Supervisor.• Adopt and implement procedures directed by the Site Supervisor to ensure that the development is well managed clean and safe environments to live in.

• Covering administration for the bulk team, the maintenance team and the lights team.• Taking pictures, organizing images and matching them to the finished jobs.• Producing invoices.• Organizing shift rotation plans.• Assisting senior management with audits.• Supporting housing officers on estate inspections.• Data entry, updating spreadsheets.• Covering reception duties, IT support and general in house administration.• Assisting with emergency responses when required.• Conducting inspections on playgrounds and equipment.• Ensuring all equipment, machinery and buildings are secure.• Positively representing the client in the delivery of duties.

• Providing technical support for both hardware and software e.g. desktops, laptops, printers, business applications and operating systems.• Troubleshooting all technology issues including network and hardware.• Server maintenance and administration.• Supporting the companies LAN and WAN.• Printer, Photocopier and fax machine support.• Patching, Networking and Cabling.• Hardware configuration