Sebastian Plösser Email & Phone Number

Switzerland

Responsible for Social Media Marketing and social sales.

Pratteln, Kanton Basel-Landschaft, Switzerland

• Onsite IT responsible for the Pratteln BL Store. • 1St & 2nd level Support Specialist • IT Project Lead for national IT implementations.• ITIL Responsible for 37 Services• Experienced in international communication to Steak and Account Holders. Routine coordination and communication with several helpdesks located in Germany, Poland, France, Italy USA & China through regular meetings, presentations and day to day contact.• National Incident Dispatcher to all 11 retail locations, ITIL documentation responsible for all CH local IT, Incident Management tool Super User.• Vast experience in working with ticket systems (iDesk / Maximo /SNOW)• Delegation of third-party service partners. • Support of IT operating systems including Windows (XP-10), Windows Server (2008/2012), MacOS (7-X), IOS, Android, Linux and software Solutions such as Client Management Tools, Mobile Deployment (KNOX), from Microsoft Office, Apple Works to Open Office and the complete Adobe Range.• Experienced working in a TCP/IP network environment providing secondary support for LAN administration and maintaining IT security across large networks.• Ongoing Life-cycle management, small to mid-scale hardware roll-outs and infrastructure rebuilds• IT Consultant for: Sales, Facility & Interior Design,providing business specific knowledge• Conference support with Dect, Microsoft Skype, Jabra und Cisco solutions• Introduction and training of new employees and existing users• User & License Administration • Budget Management for the Store Pratteln BL• Hard & Software purchasing• Creation of the IT documents relevant to the site