Sergey Ponizov Email & Phone Number

København, Capital Region, Denmark

Copenhagen, Capital Region, Denmark

Copenhagen Area, Capital Region, Denmark

Reviews, analyzes, and evaluates information technology systems operations.• Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware, with a focus on Windows 10 and macOS. • Simulates or recreates user problems to resolve operating difficulties. • Installs, configures, and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. • Communicates highly technical information to both technical and nontechnical personnel.• Performs systems integration analysis to ensure projects or computer operating systems and applications are compatible with established technical standards and policies.• Recommends hardware and software solutions, including new acquisitions and upgrades. • Interacts with network systems administration and applications development to restore service and/or identify and correct core problems.

Столичная Область, Дания

• IT consulting and individual customer service representative. Case-management.• Repair consumer electronics, PC, laptos, Macbook, iMac• Nixie project (www.nixie.dk)

Орхус, Дания

• Individual (or remote) interaction with users to support setting up systems or resolve issues; • Setting up new users' accounts, profiles, laptops, full set of workplaces, i.e. user administration.• Troubleshooting system and network problems, solving hardware or software faults (LAN/WLAN, VPN, TCP/IP, DNS, DHCP)• Solving different types of issues with variable range of gadgets and mobile devices (iOS, Android). • Prioritising and managing multiple open cases simultaneously;• Supporting the roll-out of new applications and work pattern (e.g. SAP).• Installing and configuring computer hardware operating systems and applications;• Developing and implementing agreed solutions based on Microsoft’s server technologies (Windows XP 7/8, Active Directory, SCCM, MS Exchange, MS Lync, Skype)• Helping users with change access rights levels and dealing with password\system access issues• Designing, testing, installing and monitoring new work application (Citrix, LotusNotes)• Replacing PC, printer’s or other electronic parts and devices as required• Preparing documentation and presenting progress reports to customers• Purchasing systems where appropriate• Organising training for users and other IT consultants;

Aarhus

• Design and repair consumer electronics and laptops

St.-Petersburg

• Responsible for strategic purchases of hardware, LCD monitors, communicators, notebooks, AIO and desktop computers of AOpen, Acer, BenQ, Dell, HTC, Samsung, LG, Lenovo, MSI brands from China and Europe.• Preparing and delivering product presentation to dealers, press, etc.• Developing professional sales guides and training presentations.• Direct contact to suppliers (average annual turnover in product category USD 90 mill. p.a.) Building and maintaining effective communication with vendor staff.• Growth the business with an average of 19 % p.a.• Developed marketing and sales strategies. Facilitating sell-out through marketing & promotion activities. Performing market research. • Worked with key customers (created model range, optimized delivery of orders) • Coached sales managers to improve their competences.• Responsible for accounting and business planning of one product category for the whole group. Preparing and executing yearly/quarterly/monthly plans for purchase and sell-out• Regular and on-demand market reporting (GFK & ITResearch)• Applied for certification of new products from suppliers and vendor in accordance with local legislation.• Managed of division of personal computer assembling. Production certified according to ISO 9000.• Developed professional sales guides and training presentations;• Keeped product information in website up-to-date

St.-Petersburg

• Support of various projects at a contract formation stage with customers • Created, managed and the technical part of integration projects• Responsible for strategic purchases of computer equipment and other electronic devices• Created and managed of division of certified and licensed personal computer assembling.• Key customers support

St.-Petersburg

• Responsible for increasing sales and recurring new customers • Negotiated contracts • Worked on exhibition stand• Trained other managers in communication and sales skills in relation to their work with customers• Consulted in the field of hardware-software solutions

St.-Petersburg

• Maintaining and increasing business from key account customers• Negotiated prices and contracts• Responsible for 30 employees• Coached and developed employees

St.-Petersburg

• Made unique customer-made solutions to each customer• Worked on exhibition stand

High Education, Speciality: Radio-Electronic Systems And Complexes Of Control Facilities

Activities and Societies: Committee of trade unionshttp://suai.ru

Second Degree, “Management Program” 1,2 Year Course Within Presidential Grant

www.finec.ru