Septian Andra S. Email & Phone Number

Jakarta, Jakarta, Indonesia

- Receive, analyze, and prioritize bug reports and technical issues from users, providing initial troubleshooting and support.- Document and track reported issues using our internal systems, ensuring accurate and comprehensive records are maintained throughout the resolution process.- Collaborate closely with developers, QA engineers, and other cross-functional teams to investigate reported bugs and identify root causes.- Reproduce reported issues in a controlled environment to facilitate debugging and resolution.- Communicate effectively with users to gather additional information, provide updates on issue status, and offer interim solutions or workarounds when applicable.- Escalate complex or critical issues to the appropriate development teams, ensuring prompt attention and resolution.- Conduct thorough testing of bug fixes and new releases to verify successful resolution and prevent regression.- Provide technical assistance and product training to internal teams and clients as needed.

Jakarta, Indonesia

- Lead and mentor a team of operational specialists responsible for identifying, troubleshooting, and resolving bugs and technical issues in our applications and web platforms.- Establish and maintain efficient operational workflows and processes, ensuring timely and effective resolution of reported issues.- Collaborate closely with cross-functional teams, including Product Development, Quality Assurance, and Customer Support, to address operational challenges and drive product improvements.- Prioritize and assign tasks to team members based on urgency, impact, and resource availability, ensuring optimal utilization of resources.- Monitor key performance metrics and KPIs related to operational efficiency and issue resolution, identifying areas for improvement and implementing corrective actions as needed.- Conduct regular performance evaluations and provide constructive feedback and coaching to team members to support their professional growth and development.- Serve as a point of escalation for complex or high-priority issues, coordinating with internal and external stakeholders to ensure timely resolution and minimal impact on users.- Foster a culture of continuous learning and improvement within the team, encouraging knowledge sharing, collaboration, and innovation.- Stay updated on industry trends, best practices, and emerging technologies related to operational support and incorporate relevant insights into our processes and strategies.

Greater Jakarta Area, Indonesia

- Give the best solution to the customer about application (web/apps) problem- Report ongoing bugs to developer/layer 3- Learn new logic in every feature- Finding any workaround for user problem

Greater Jakarta Area, Indonesia

Installing and configuring computer hardware, software, systems, networks, printers and scannersMonitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsProviding technical support across the company (this may be in person or over the phone)Setting up accounts for new usersRepairing and replacing equipment as necessaryTesting new technologyPossibly training more junior staff members

Bachelor’S Degree, Computer Science

Information Technology

Activities and Societies: IT ClubLearned Networking, Computer Hardware and programming