Septi Handayani Email & Phone Number

Jakarta, Indonesia

Greater Jakarta Area, Indonesia

• Starting the career in PMO• Overseeing the project portfolio of the company• Assisting the administration of the project portfolio• Monitoring the quality of project outputs to ensure strategic objectives are met• Conducting portfolio meetings and attend project meetings where required• Establishing an effective working relationships with all stakeholders and ensuring effective portfolio communications.

Greater Jakarta Area, Indonesia

• Meeting and scheduling arrangement for both internal and external appointments• Restaurant & Golf reservation handling • Handling incoming & outgoing calls• Business trip arrangement• Event arrangement • Appointed as local PIC between HQ in Tokyo and in Jakarta• Handling all expats’ apartments utilities • Handling deliveries and shipping arrangement; international and local, documents and non-documents• Reporting monthly financial of all expats’ operational reimbursement to HQ in Jakarta• VISA and KITAS assistance for expats• VIP guests handling• Handling full arrangement for HQ guests’ business visit to Jakarta• Managing the Secretaries of Directors section• Assisting in any requests related to Operational from expats, becoming a problem-solver for issues related to their inquiries• Handling communication with all Commissioners of the company

Greater Jakarta Area, Indonesia

• Meeting & scheduling arrangement for both internal and external appointments• Travel arrangement for business and personal trip• Event arrangement• Handling correspondence on behalf of the General Manager (Hotel Manager)• Note-taking in all meetings, if required.• Handling incoming & outgoing calls• Issuing letters requested by the General Manager• Handling Human Resources matters due to lack of resources• As HR service, handling training and communication to employees• Handling VISA and KITAS renewal for the expatriate• Managing the apartment utilities and other necessities for the Hotel Manager• Reporting daily on the property rating in the travel websites• Overseeing all complaints and comments about the property in all travel websites and reporting it to the Hotel Manager

Tanjung Benoa, Nusa Dua, Bali

• Starting the career as Secretary• Meeting and scheduling arrangement for both internal and external • Event arrangement• Handling incoming and outgoing calls• Handling purchasing and procurement in small scale• Handling Human Resources management in the starting point and recruitments• Handling the housing necessities and utilities for the Hotel Manager and his family• Managing the office supplies• Handling weekly reports of engineering of the building project progress in coordination with the contractor team & the architects from the owning company• Assisting the Hotel Manager to oversee the progress of the building project

Bali Province, Indonesia

• Welcoming all guests in the Welcome Hall • Recognizing all important and VIP guests • Handling the pre-arrival arrangement for the guests• Building rapport with the guests• Handling complaints• Tending to all guests’ queries professionally • Handling all guests’ privacy in discreet• Ensuring to behave and to act professionally in accordance with the code of ethic of the company • VIP and VVIP guests arrangement• Ensuring that all privileges and benefits are well-received by each respective guests• Overseeing all guests’ stay through the daily report of each butler• Reporting daily communication with all guests to the Manager• Ensuring that all employees recognize the guests and greeting the guests by the name• Ensuring that the team successfully delivers luxury services to the guests

• Handling check-in and check-out process of all guests• Upselling the rooms, restaurant and any other event packages of the hotel• Handling complaints of all guests• Keeping integrity by making well-balanced financial report in every shift• Handling all payments for all guests• Handling money exchange or checks for all guests • Becoming main contact of all requests for all guests• Making reservations, room, and restaurant, based on the inquiries from the guests• Handling car arrangement and immigration assistance service request• Keeping update with the situation in the city and any information which will be needed by the guests• Converting the regular guests to become members of the hotel group chain

• Handling ticketing designated for Viva Macau • Creating and designing a Macau tour package to be sold by the company• Customizing a trip to Macau, Hongkong, Shen Zhen, Guang Zhou and Zhu Hai for the customer based on their budget• Networking with the clients, customers, and vendors in Macau and Jakarta• Becoming sole translator between the team in Jakarta and the team in Macau• Reporting daily sales for both tickets and tour packages to the management

Depok

• Handling manual ticketing for domestic flights• Reporting daily sales to the supervisor • Handling hotel and ticket reservation for domestic route• Handling tour reservation for the domestic market

Associate'S Degree, Tourism And Travel Services Management, Diploma 1

Education record