Sequeena Gregory Email & Phone Number

Las Vegas, Nevada Area

• Answered all calls from patients and outside sources directing questions and messages to appropriate in a timely manner and data entry • Intake patient's Demographic data, scheduled appointments, Confirmed Referrals • Prepped, scanned, released, processed and maintained patient's medical records, labs, orders, outside records

• Checked patients in for appointments, retrieved files for physicians and escorted patients to exam rooms.• Accepted patient insurance for billing and monies for post-visit payments.Provided clerical services as needed for office operations.• Answered busy telephone lines and ensured timely and effective information provision to callers with referrals to physicians or nurses for callback as needed.• Scheduled new, follow up and referral appointments with confirmation… Show more • Checked patients in for appointments, retrieved files for physicians and escorted patients to exam rooms.• Accepted patient insurance for billing and monies for post-visit payments.Provided clerical services as needed for office operations.• Answered busy telephone lines and ensured timely and effective information provision to callers with referrals to physicians or nurses for callback as needed.• Scheduled new, follow up and referral appointments with confirmation contact.• Compiled, maintained and updated patient records according to HIPAA regulations.• Confirmed patient insurance billing information with insurance companies.• Balanced nightly monies and processed credit cards. Show less

Handled a Call volume of 80-100 incoming calls per dayFollowed sales techniques to maximize revenue Handled multiple tasks (i.e., talking with customers while accessing information in a computer).Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Making sales or recommendations… Show more Handled a Call volume of 80-100 incoming calls per dayFollowed sales techniques to maximize revenue Handled multiple tasks (i.e., talking with customers while accessing information in a computer).Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Making sales or recommendations for products or services that may better suit client needs.Taking part in training and other learning opportunities to expand knowledge of company and position.Adhering to all company policies and procedures. Show less