Led development and implementation of multiple R&D and prototype project requests for Ford, Toyota, Jeep, Dillon Aerospace, Scot Seat, Allsalt, and Oshkosh.Commended by leadership for standardizing build process and parts inspection operations, eliminating build issues and BOM discrepancies, leading quality testing, and leveraging technical data to retune parts to fall within acceptable parameters. Directly assisted Project Managers with new system design and installation to support part production, prepared project budget and timelines, coordinated and supervised technicians, performed ongoing analysis of production data, and recommend operational improvements.Partnered with Project, Design, Engineering, and Manufacturing leaders to guide project teams, closely monitor KPI’s to ensure processes were within acceptable limits, support staff in troubleshooting and correcting production issues, and managed process improvement for future products.Investigated process issues and equipment failures, performed technical audits to identify causes and impacts to product quality, participated in risk management assessments, and performed root cause analysis.Managed operations related to reordering, receiving, and inventory for $100,000 worth of parts; oversee processing, tracking, and quality assurance for current BOM’s in Oracle, responsible for ensuring accurate inventory, and introduced new warehouse organization system.Tasked by Director of Test Engineering to develop new field service call standards, worked with clients to outline most frequent issues, and documented technical, communication, and support standards for delivery to Support Teams; able to minimize resolution times, improve overall communications, and increased customer satisfaction.Contributed to high profile client projects, including Ford Raptor prototypes, Ford Bronco prototypes, Jeep JT Mojave prototype, and Toyota Tundra TRD PRO and Sequoia TRD PRO prototypes.

Led sales operations and projects across 6 racetracks and 4 race series across 3 states for specialty motorcycle product producer; oversaw sales and support actions, led correspondence with corporate customers, sponsored riders, outside vendors, and employees, and improved marketing and branding messaging.Commended for increasing sales in all markets 33%, successfully turning around poor industry reputation, and establishing brand as go to parts provider with high levels of customer service. Directed sales operations by servicing and processing leads, answered inquiries about products, offered services, and unique advantages, and upsold on complimentary products; able to convert high-volume of inquiries and drive increases in spending per client.Served as company representative at various industry events, contributed to booth design and implementation, worked with clients to understand offerings, and led workshops on benefits of new products; increased visibility of brand, secured additional leads, and exceeded quota for new affiliated riders. Worked alongside race teams at events, coordinated needed racing parts, supplies, and tools, provided racing services and maintenance support, and acted as product concierge; improved event sales volume while building loyal customer base with high referral rate. Led incentive program operations, partnered with riders, race teams, and track leadership to promote products and feature branding on motorcycles, followed up with client stakeholders to confirm compliance with program, and delivering rewards; improved brand positioning, increased percentage of riders, and grew sales.

Oversaw day-to-day sales operations, project management, and personnel guidance for 2 locations of auto parts provider; grew sales, improved employee engagement, and enhanced customer satisfaction scores.Coached and mentored team of 10 Sales Personnel, provided support with customer service, product knowledge, and sales, focused on providing one on one feedback, and led recognition events; secured 2nd lowest turnover across 50+ locations. Led implementation of company mandated programs, developed action plans, and instructed associates on new operational and organizational objectives; programs included increasing sales, raising visual standards, and improving customer retention through Production and Sales cross trainings. Developed and led ongoing sales, customer service, and Environmental Health and Safety trainings to build effective teams, focused on team management, financial operations, and safety skills; improved leadership and employee retention, strengthened team dynamics, and increased audit scores.