Sequoia Thomas Email & Phone Number

Answer inbound calls from customers to provide them with accurate product and service informationProvide loan extensions and process loan paymentsIdentify, research, and resolve customer issuesAnnotate accounts in inter-company systems and document all interactions with the customer.

Receive incoming calls from customers and answer customer inquiries regarding insurance policy.Verify and update customer policy information as required.Advise customers of policy status (paid/current/past due) by reviewing policy information.Educate customers on insurance coverage, late fees, payment options and account management options.Influence customers to make payments on policy in timely manner.Process customer payments via inter-company computer systems.Annotate accounts in inter-company systems and document all interactions with the customer.Strong comprehension to adhere to company policies, procedures including state required auto insurance requirements.Work with various departments/personnel as necessary to resolve customer inquiries/issues.

Assisted with prompt delivery of appetizers and entrees.Greeted customers in a timely, professional and engaging manner.Effectively interacted with diverse clientele in a positive, upbeat manner.Assisted with clearing and resetting tables, floor cleanliness and stocking server stations

Greeted customers in a friendly, respectful manner - providing superior customer service.Operated cash register in accordance with policies and procedures.Responsible for ensuring a positive customer experience.Cross-trained and worked in other areas as required.Maintained a clean work area in accordance to company sanitary standards.

Successfully managed customer relationships and consistently surpass sales goals.Sold fashionable attire by asking targeted questions to determine customer's purchase objective using inventory knowledge, fashion sense and store resources to meet customer needs.Assisted in monthly business plan development to help store meet and/or exceed sales goals.Set up retail stores as required.Track inventory and assisted with special in-store events.

Responsible for answering phones, documenting memos, scribing/sending correspondence and recording meeting minutes.Input and track important confidential participant information as required/necessary.Maintained staff files by recruiting, selecting, orienting and training documents.Served as substitute instructor and assisted on site field trips.