Sequoya Collins Email & Phone Number

Davis, California

Greeted customers and ascertained their needs.Resolved customer complaints to the full satisfaction of the customer.Offered product samples, answered product questions, and aided in finding or suggesting product selection.Upsold Panera Bread products by 60%.Ensured compliance with company policies and procedures, and all state and federal laws applicable to our industry.Processed between $500 to $1400 in cash and credit card receipts hourly. Answered product questions with up-to-date knowledge of sales and store promotions.Extensively trained new and existing employees.Monitored participant workflow and behaviors throughout the training process.Conducted one-on-one tutoring sessions for new employees.Administered performance reviews to evaluate each participant's progress.

Davis, California

Assisted students with basic advising questions which included schedule planning, major requirements and College of Letters and Science graduation requirements.Prepared and facilitated individual peer advising sessions focused on learning strategies, time management, public speaking, studying and exam preparation strategies.Monitored progress of all African American and African studies majors and minors towards educational/career goals.Continuously researched guidelines and policies of UC Davis campus admissions, TAG practices, and ASSIST for incoming and current transfer students.Developed creative solutions in response to the department's policies and students' needs which included updating the Department's handbook, maintaining and monitoring the department's Smartsite, and creating course advertisement.Assisted the department’s academic adviser and African American and African studies department’s chair in meeting department goals which included recruitment of new majors, maintaining current majors and minors, and increased visibility of African American and African studies’ department on campus.

Davis, California

Verbally communicated UC Davis’ 20-page script which included admissions guidelines, campus social activities, City of Davis’ history, and community information.Addressed and tailored UC Davis tour guide script to a multi-cultural audience.

Torrance, California

Greeted each customer with friendly eye contact.Provided excellent customer service.Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.Determined customer needs by asking relevant questions and listening actively to the responses.

Los Angeles, California

Recommended insurance products based on customer information and analyzing customer needs which included obtaining data about their financial resources and needs, the physical condition of the person or property to be insured, and to discussed any existing coverage.Designed and implemented effective marketing strategies to sell new insurance policies or adjusted existing ones.Contacted potential clients and created rapport through networking, cold calling, and referrals.Managed agency's clientele to ensure low cancellation rates and increase commission bonuses.Conferred with client to obtain and provide information when claims were made on policies.Monitored insurance claims to ensure that they were settled equitably for both the client and the insurer.

Bachelor’S Degree, History And African Studies, High Honors

Activities and Societies: Honors student, McNair scholarGraduated with High honors in History and African studies, minored in Professional.

Associate Of Arts (A.A.), History, 3.57