Responsibilities:Overseeing the successful delivery of various engagements by managing several cross-functional teams. This includes managing IT risks and technical interdependencies, as well as managing people and ITresources for adaptive and project teams.Defining the domain IT strategy and working closely with product owners and enterprise architects to define the domain product stream backlog and release plan.Managing skill development for the teams, which includes creating individual development plans, providing training and education, and managing IT contracts with third-party vendors.In charge of budget management to ensure that all IT projects are financially viable and sustainable.

Responsibilities:Manage support and development projects.Performing incident management, problem management, change management, knowledge management, release management, monitoring and event management, and performance optimization.Providing support for customer systems of any size and complexity. Mobile, web-based applications, websites. Cloud and on-premise architecture solutions.Developing proposals for customer support projects.Ensuring successful delivery projects in terms of staffing, quality, service, deadlines, and cost.Budget planning.Coaching and mentoring teams.Key achievements:Created the shared support service from scratch.The shared support service project portfolio includes 10 customers from the USA, EU, and the Middle East in Healthcare, Insurance, Leisure, Travel & Tourism, Human Resources, and Computer Software industries.Designed and improved support processes across projects.Created a customer support engineers competency matrix.

Responsibilities:- Responsible for implementing the first Ukraine project of web/mobile-platformed digital solution for private entrepreneur purposes.Key achievements:- Provided full SDLC for three cross-functional teams (17 members)- Successfully delivered MVP of the application with very tight time limits

Responsibilities:- Planning, organization, and control support tasks.- Development, organization, and implementation of DRP for core banking systems.- Evaluation and control of support services quality.- Team training.Key achievements:- All support processes were performed in accordance with the agreed SLA- Successful Corporate Customer Support (B2B) Experience.

Responsibilities:- As a part of the development team was responsible for analyzing and documenting the business requirements according to the strategy of the bank.- Investigating issues of Core Bank products

Responsibilities:- Planning, organization, and control support tasks.- Development and implementation of incident, problem, and change management processes of the bank.- Evaluation and control of support services quality.- Team training.

SUPPORT BANKING SYSTEMS SOFTWAREProject description: The project was focused on the delivery of high-quality support services for thebanking systems. Our team worked on the organization and completion of all necessary tasks to ensurethe smooth and uninterrupted functioning of the systems.Team size: 2 team membersInvolvement duration: 7 years 6 monthsRole: Head of DivisionResponsibilities:- Planned, organized, and controlled support tasks.- Evaluated and controlled support services quality.