Sera Shea Email & Phone Number

St Paul, Minnesota, United States

Manage operational KPIs Maintain client and employee retention goals Develop and manage culture initiatives Lead initiatives and company goals as part of the core leadership team following EOSManage development and maintenance of SOPsFoster positive client relationships throughout program lifecyclesHR managementAssist in talent management including sourcing, hiring, and training processesOversee and manage capacity and profitabilityManage a team of Project Managers and their SOWs, budgets, and client communicationsCollaborate with various teams to uncover issues, identify applicable solutions, and offer guidanceProvide ongoing leadership for program operations Improve the success of client programs by making proactive adjustmentsOrchestrate smooth and efficient programs by collaborating across departmentsOrganize and manage after-action reviews (AARs) to monitor data and ongoing efficienciesDevelop technical strategies for SOWsDirect people management over the technical and creative teams

Greater Minneapolis-St. Paul Area

Implement process improvements that directly impacted company and project profitabilityFoster positive client relationships throughout the program lifecyclesManage SOWs, budgets, schedules, and client communicationsDevelop and manage culture initiatives HR management assistance Collaborate with various teams to uncover issues, identify applicable solutions, and offer guidanceProvide ongoing leadership for program operationsLead initiatives and company goals as part of the core leadership team following EOSImprove the success of client programs by making proactive adjustmentsOrchestrate smooth and efficient programs by collaborating across departmentsOrganize and manage client after-action reviews (AARs) to review data and ongoing efficienciesAssist with technical and UX/UI strategy

Costa Mesa, California, United States

Manage client communicationsProduce creative strategies in collaboration with the marketing departmentCreate and lead all brand initiatives for new clientsDevelop high-impact marketing collateralImplement process improvements with core efficiencies across departmentsDevelop company and client UX/UI and digital strategiesFoster highly communicative and collaborative team culture on projectsEstablish procedures and quality standards for the creative departmentRecruit, hire, and train top candidates

Costa Mesa, California, United States

Costa Mesa, California, United States

Bachelor Of Arts - Ba, Graphic Design

Activities and Societies: AIGA Orange County, CA

Bachelor Of Arts - Ba, Communication And Media Studies

Activities and Societies: AIGA Chicago, IL