Serac Mcclenton Email & Phone Number

Chantilly, Virginia, United States

Tysons Corner, Virginia, United States

• Provided mentoring to all students and created a positive group climate through facilitation• Developed and organized student social opportunities through campus programming• Monitored and supported students’ progress in completion of homework• Communicated with teachers and parents/guardians on student progress

Middletown, Delaware, United States

• Managed 100's of messages daily, with duties including signing up new customers, retrieving customer data, and collaborating to provide customers with the best mobile gaming experience possible• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty• Developed strategic partnerships through outstanding listening and problem-solving skills resulting in customer ratings consistently in the 9Oth percentile

Washington, District Of Columbia, United States

• Managed and oversaw the tutoring and mentoring of local court-involved and at-risk youth on scheduled days• Evaluated tutors on various methods to improve engagement with current and future tutees• Worked with new tutees to ensure that they are paired optimally with their tutor and to ensure that they felt welcome in the program• Made recommendations to professional staff on how to best serve the program participant's individual needs through assessment, planning, implementation, evaluation and potential referral to outside services• Coordinated, suggested and discussed potential improvements and goals with professional staff• Goals included better organization of program documents, better entrance and exit procedures for tutees, and implementing a social and emotional learning curriculum• Developed new techniques and strategies for the program in order to achieve the goals that were previously stated

Washington, District Of Columbia, United States

• Utilized empathy and communication skills to help tutees learn to understand new concepts and complete homework• Mentored local at risk and court-involved tutees regarding potential future opportunities and provided encouragement to set both short- and long-term academic, personal, and professional goals• Helped tutees to develop the necessary learning, time management, and organizational skills to maintain or exceed a particular GPA to successfully graduate from high school or pass GED exams• Worked with coordinators and professional staff to identify tutees needs and to suggest the optimal service plan to meet these needs both within the program and through the utilization of outside services

Master Of Social Work - Msw, Social Work

Bachelor'S Degree, Sociology