Escalation Specialist And Subject Matter Expert
Current
Oct 2015 - Present
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Anthony Serafano Email & Phone Number
Escalation Specialist @ HTC Global Services | Technical Support, Epic Clinical
at
HTC Global Services
LinkedIn matched
3 data sources
Profile completeness 100%
Current company
Role
Escalation Specialist @ HTC Global Services | Technical Support, Epic Clinical
Location
Ann Arbor, Michigan, United States
Company size
Who is Anthony Serafano? Overview
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Quick answer
Anthony Serafano is listed as Escalation Specialist @ HTC Global Services | Technical Support, Epic Clinical at HTC Global Services, a company with 7914 employees, based in Ann Arbor, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Anthony Serafano.
Anthony Serafano previously worked as Escalation Specialist and Subject Matter Expert at Htc Global Services and Problem Manager at Caretech Solutions. Anthony Serafano holds Bachelor Of Science (B.S.), Computer Engineering from Western Michigan University.
Company email context
Email format at HTC Global Services
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HTC Global Services
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Profile bio
About Anthony Serafano
With over eight years of experience in healthcare IT, I am an escalation specialist and subject matter expert (SME) in Epic software at HTC Global Services, where I manage large Epic go-lives and provide real-time support to analysts and clients. My core competencies include problem solving, troubleshooting, coordination, communication, documentation, dispatching, and customer support. I have a strong understanding of several ticketing systems and I can build and run custom queries and reports to locate trends and concerns. I am comfortable in fast-paced environments and I can make swift decisions. My goal is to contribute to the success of a business with potential for growth within a company.
Listed skills include C++, C, Windows, Programming, and 22 others.
Current workplace
Anthony Serafano's current company
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Htc Global Services
3 roles
Anthony Serafano work experience
A career timeline built from the work history available for this profile.
Problem Manager
Current
Caretech Solutions
- Manage large Epic Go Lives as primary incident manager and SME for several clients
- Provide real time support to analysts with troubleshooting Technical and Epic Clinical issues
- Create, review, and edit incident and request documentation tickets from ACD, e-mail, and web contacts within SLA
- Coordinate account training for new employees, teaching them the fundamentals of Epic and their role as help desk analysts on an account basis
- Review and report on daily quality issues to improve resolution on first contact and communicate with client leadership
- Dispatch 2nd and 3rd level support users for priority concerns
Oct 2015 - Present
Engineering Tutor
Assisted students in Digital Logic Labs. Tutored students in engineering related courses.
Oct 2012 - Dec 2012
Team & coworkers
Colleagues at HTC Global Services
Other employees you can reach at htcinc.com. View company contacts for 7914 employees →
TN
Thyagarajan N
Colleague at Htc Global Services
Chengalpattu, Tamil Nadu, India, India
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MG
Maneesh G
Colleague at Htc Global Services
Chennai, Tamil Nadu, India, India
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KD
Keerthana Devi
Colleague at Htc Global Services
Chennai, Tamil Nadu, India, India
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HT
Haranath Tadepalli
Colleague at Htc Global Services
Hyderabad, Telangana, India, India
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AB
Avinash Babu
Colleague at Htc Global Services
Hyderabad, Telangana, India, India
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RS
Revathy Sethuram
Colleague at Htc Global Services
Chennai, Tamil Nadu, India, India
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RR
Rajeswari Rajeswari
Colleague at Htc Global Services
Gurugram, Haryana, India, India
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PV
Prasad Velicheti
Colleague at Htc Global Services
Greater Bloomington, Illinois Area, United States
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SA
Shahal Algunaid
Colleague at Htc Global Services
Sterling Heights, Michigan, United States, United States
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RG
Respa Glory Chitkul
Colleague at Htc Global Services
Detroit Metropolitan Area, United States
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Thyagarajan N
Colleague at Htc Global Services
Chengalpattu, Tamil Nadu, India, India
View →
MG
Maneesh G
Colleague at Htc Global Services
Chennai, Tamil Nadu, India, India
View →
KD
Keerthana Devi
Colleague at Htc Global Services
Chennai, Tamil Nadu, India, India
View →
HT
Haranath Tadepalli
Colleague at Htc Global Services
Hyderabad, Telangana, India, India
View →
AB
Avinash Babu
Colleague at Htc Global Services
Hyderabad, Telangana, India, India
View →
RS
Revathy Sethuram
Colleague at Htc Global Services
Chennai, Tamil Nadu, India, India
View →
RR
Rajeswari Rajeswari
Colleague at Htc Global Services
Gurugram, Haryana, India, India
View →
PV
Prasad Velicheti
Colleague at Htc Global Services
Greater Bloomington, Illinois Area, United States
View →
SA
Shahal Algunaid
Colleague at Htc Global Services
Sterling Heights, Michigan, United States, United States
View →
RG
Respa Glory Chitkul
Colleague at Htc Global Services
Detroit Metropolitan Area, United States
View →
2 education records
Anthony Serafano education
Bachelor Of Science (B.S.), Computer Engineering
Bachelor Of Applied Science (Basc), Computer Engineering
FAQ
Frequently asked questions about Anthony Serafano
Quick answers generated from the profile data available on this page.
What company does Anthony Serafano work for?
Anthony Serafano works for HTC Global Services.
What is Anthony Serafano's role at HTC Global Services?
Anthony Serafano is listed as Escalation Specialist @ HTC Global Services | Technical Support, Epic Clinical at HTC Global Services.
Where is Anthony Serafano based?
Anthony Serafano is based in Ann Arbor, Michigan, United States while working with HTC Global Services.
What companies has Anthony Serafano worked for?
Anthony Serafano has worked for Htc Global Services, Caretech Solutions, and Western Michigan University.
Who are Anthony Serafano's colleagues at HTC Global Services?
Anthony Serafano's colleagues at HTC Global Services include Thyagarajan N, Maneesh G, Keerthana Devi, Haranath Tadepalli, and Avinash Babu.
How can I contact Anthony Serafano?
You can use AeroLeads to view verified contact signals for Anthony Serafano at HTC Global Services, including work email, phone, and LinkedIn data when available.
What schools did Anthony Serafano attend?
Anthony Serafano holds Bachelor Of Science (B.S.), Computer Engineering from Western Michigan University.
What skills is Anthony Serafano known for?
Anthony Serafano is listed with skills including C++, C, Windows, Programming, Data Structures, Java, Troubleshooting, and Microsoft Office.
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