Escalation Specialist And Subject Matter Expert
Current
Oct 2015 - Present
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Anthony Serafano Email & Phone Number
Escalation Specialist and Subject Matter Expert
at
HTC Global Services
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Escalation Specialist and Subject Matter Expert
Location
Ann Arbor, Michigan, United States
Company size
Who is Anthony Serafano? Overview
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Quick answer
Anthony Serafano is listed as Escalation Specialist and Subject Matter Expert at HTC Global Services, a with 7914 employees, based in Ann Arbor, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Anthony Serafano.
Anthony Serafano previously worked as Problem Manager at Caretech Solutions and Engineering Tutor at Western Michigan University. Anthony Serafano holds Bachelor Of Science (B.S.), Computer Engineering from Western Michigan University.
Company email context
Email format at HTC Global Services
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HTC Global Services
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Profile bio
About Anthony Serafano
With over eight years of experience in healthcare IT, I am an escalation specialist and subject matter expert (SME) in Epic software at HTC Global Services, where I manage large Epic go-lives and provide real-time support to analysts and clients. My core competencies include problem solving, troubleshooting, coordination, communication, documentation, dispatching, and customer support. I have a strong understanding of several ticketing systems and I can build and run custom queries and reports to locate trends and concerns. I am comfortable in fast-paced environments and I can make swift decisions. My goal is to contribute to the success of a business with potential for growth within a company.
Listed skills include C++, C, Windows, Programming, and 22 others.
Current workplace
Anthony Serafano's current company
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Htc Global Services
3 roles
Anthony Serafano work experience
A career timeline built from the work history available for this profile.
Problem Manager
Caretech Solutions
• Manage large Epic Go Lives as primary incident manager and SME for several clients• Provide real time support to analysts with troubleshooting Technical and Epic Clinical issues• Create, review, and edit incident and request documentation tickets from ACD, e-mail, and web contacts within SLA• Coordinate account training for new employees, teaching them the fundamentals of Epic and their role as help desk analysts on an account basis• Review and report on daily quality issues to improve resolution on first contact and communicate with client leadership• Dispatch 2nd and 3rd level support users for priority concerns• Build and run custom queries and reports to locate trends and concerns • Write and update Epic knowledge base articles and training guides for troubleshooting and escalation assistance as well as account specific fundamentals • Quickly promoted from within the company from Service Desk Analyst because of demonstrated leadership skills and Epic mastery• Asked to work on and test several projects for service desk improvement:• SME Knowledge Base Update Project• Continuous Improvement KBA Submittal Workflow• Epic Clinical Design – Write and Review Epic training materials from fundamentals to account specific guides and activities for epic new hire onboarding• Remedy/Knowledge Base Repository Sync• Epic Ticket Deep Dives to increase first call resolution rate for several clients• On-Site Client knowledge gathering and training for initial on-boarding
Engineering Tutor
Assisted students in Digital Logic Labs. Tutored students in engineering related courses.
Oct 2012 - Dec 2012
Team & coworkers
Colleagues at HTC Global Services
Other employees you can reach at htcinc.com. View company contacts for 7914 employees →
HR
Hemalatha Ramamoorthy
Colleague at Htc Global ServicesChennai, Tamil Nadu, India
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AG
Arunava Ghosh
Colleague at Htc Global ServicesKolkata, West Bengal, India
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MB
Mageshwaran Baskaran
Colleague at Htc Global ServicesChennai, Tamil Nadu, India
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VP
Varun Peter Paul N.
Colleague at Htc Global ServicesChennai, Tamil Nadu, India
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BJ
Basil John
Colleague at Htc Global ServicesErnakulam, Kerala, India
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KS
Kumararaja Sethuraja
Colleague at Htc Global ServicesIndia
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SP
Sadhana Patil
Colleague at Htc Global ServicesPainted Post, New York, United States
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SS
Sujitha Sugumar
Colleague at Htc Global ServicesChennai, Tamil Nadu, India
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MR
Mowli Ram
Colleague at Htc Global ServicesCoimbatore, Tamil Nadu, India
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EK
Elakkiya Kulasekaran
Colleague at Htc Global ServicesVillupuram, Tamil Nadu, India
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Hemalatha Ramamoorthy
Colleague at Htc Global ServicesChennai, Tamil Nadu, India
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AG
Arunava Ghosh
Colleague at Htc Global ServicesKolkata, West Bengal, India
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MB
Mageshwaran Baskaran
Colleague at Htc Global ServicesChennai, Tamil Nadu, India
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VP
Varun Peter Paul N.
Colleague at Htc Global ServicesChennai, Tamil Nadu, India
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BJ
Basil John
Colleague at Htc Global ServicesErnakulam, Kerala, India
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KS
Kumararaja Sethuraja
Colleague at Htc Global ServicesIndia
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SP
Sadhana Patil
Colleague at Htc Global ServicesPainted Post, New York, United States
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SS
Sujitha Sugumar
Colleague at Htc Global ServicesChennai, Tamil Nadu, India
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MR
Mowli Ram
Colleague at Htc Global ServicesCoimbatore, Tamil Nadu, India
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EK
Elakkiya Kulasekaran
Colleague at Htc Global ServicesVillupuram, Tamil Nadu, India
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2 education records
Anthony Serafano education
Bachelor Of Science (B.S.), Computer Engineering
Bachelor Of Applied Science (Basc), Computer Engineering
FAQ
Frequently asked questions about Anthony Serafano
Quick answers generated from the profile data available on this page.
What company does Anthony Serafano work for?
Anthony Serafano works for HTC Global Services.
What is Anthony Serafano's role at HTC Global Services?
Anthony Serafano is listed as Escalation Specialist and Subject Matter Expert at HTC Global Services.
Where is Anthony Serafano based?
Anthony Serafano is based in Ann Arbor, Michigan, United States while working with HTC Global Services.
What companies has Anthony Serafano worked for?
Anthony Serafano has worked for Htc Global Services, Caretech Solutions, and Western Michigan University.
Who are Anthony Serafano's colleagues at HTC Global Services?
Anthony Serafano's colleagues at HTC Global Services include Hemalatha Ramamoorthy, Arunava Ghosh, Mageshwaran Baskaran, Varun Peter Paul N., and Basil John.
How can I contact Anthony Serafano?
You can use AeroLeads to view verified contact signals for Anthony Serafano at HTC Global Services, including work email, phone, and LinkedIn data when available.
What schools did Anthony Serafano attend?
Anthony Serafano holds Bachelor Of Science (B.S.), Computer Engineering from Western Michigan University.
What skills is Anthony Serafano known for?
Anthony Serafano is listed with skills including C++, C, Windows, Programming, Data Structures, Java, Troubleshooting, and Microsoft Office.
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