Serafima Dashevskaya Email & Phone Number

Served as a liaison between Business Owners and Development Team. Documented requirements, design, test plans/test cases, implementation plans and led the team of developers and testers through multiple successful implementations of critical to the company CRM system with 2,000 users worldwide.• Played leading role as business analyst and system designer of CRM system and other business applications. Successfully managed multi-task assignments.• Worked closely with business owners and cross functional partners to identify business and functional requirements, created requirements, use cases and design documentation which included detailed description of functionality, required data, data interfaces, processes, and security structure. • Collaborated with data modelers of Oracle database for CRM system by providing them with data requirements and data mapping.• Delivered optimal solutions for implementation system enhancements that led to savings of $20,000.• Successfully completed multiple data migrations from Domino platform to Oracle. Migrated and transformed 22,000 main records for Planning and Forecasting with no errors.• Created and executed test plans and test cases for various applications. Designed sophisticated re-usable test templates that reduced testing time by 30% and resulted in the system accuracy. Maintained Test environment and data for more efficient testing. Designed data simulation routine to generate pseudo data for testing. Assisted Business Owners in User acceptance testing.• Performed various project management tasks including project planning, budget estimates and time management of team members. Conducted post-project reviews with the team and business owners.