Producing captivating photo and video content showcasing the hotel's amenities, while crafting a holistic social media marketing strategy aimed at boosting awareness and fostering organic growth of the account.

I combine creativity with entrepreneurial skills to curate collections that create warm, sustainable and welcoming homes.

• Leadership and coaching a team with a total manpower of 13 personnel• Briefing, goal setting and delegation duties, prioritization of tasks and time management• Carrying out personnel evaluation reviews to determine performance level and outline improvement procedures• Elaboration and implementation of improvement processes and products to enhance customer friendliness and increase profitability• Conducting audits to assess quality of service and integrating into the quality management process• Solving complex and multifaceted issues within the area of responsibility to maintain customer satisfaction

• Implementation of safety regulations according to international guidelines• Execution of the various service processes in accordance with Aeroflot standards • Providing services in different classes (including first and business class) • Proving first aid when needed