Increased customer satisfaction through delivering accurate and entertaining one on one interpretations and group presentations. Improved customer experience by providing superior customer service and practicing high levels of communication skills. Maximized company sales through promoting all company products to all customers. Saving customers time through handling large groups professionally, crowd control and reducing waiting time. Maximized customers learning experience through continually updating myself on knowledge of all DAUZ animals to provide accurate and consistent information. Greatly reduced accidents and injury at work by complying to the outlined health and safety procedures. Reduced company losses by regularly monitoring all animal exhibits including the machines and reporting any unusual behavior to the responsible department. Contributed towards retaining most of the customers through maintaining a professional image at all times and also ensuring guests have a memorable experience.

Ensured I give excellent customer service to customers by greeting and welcoming them.Maintaining customers through interacting with them and creating good relations with them.Solving customers complains by listening to them and addressing them in the most efficient way possible.Promoting and maintaining the company image by handling customers professionally and ensuring high grooming standards all the time.Increasing company revenue through applying different promotion skills for example suggestive selling.Attracting and retaining customers by ensuring an attractive display availability of all products and practicing high merchandising skills.Ensuring a speedy service while being as accurate as possible especially in handling cash, credit and debit cards and giving the correct cash. Avoid stock losses by making sure each product is scanned in the POS, regular stock takes and also putting security tags on valuble products.

• Maintain regular coordination and communication with resource department and executive management in all office based operations• Coordinating in recruitment of new staff, allocation, shift placements.• Preparing work contracts and conduct briefings with candidates the requirements, terms and conditions• Improve office and operation efficiency by allocation of needs in a well organized manner and in time lieu to the company procedures• Allocation of shifts in various departments and ensuring all departments are swiftly operational• Liaise with relevant departments within the company so as to identify areas for quality improvement internally• Preparing time sheets and updating payroll for all staff under the organization• Presentation of any memos and agendas discussed by the executive to various departments • Produce and make quality monitoring reports and feedback results on trends and operations to the management and heads of departments• Supervised all junior staff and suggesting of procedures on trainings and offer best solutions as appropriates

• Greeting and welcoming customers.• Coming up with ideas that will increase sales in the company.• Advised customers on the latest trends and turning walk ins to sales.• Maintained and improved store retail standards on selling floor, service areas and stockrooms.• Processed deliveries and stock transfers and ensuring stocks are available.• Ensured that the displays are attractive and appealing to customers.• Prepared daily sales promotions so as to attract and retain more customers.