Experiences HistoryJuly 2023 – Parent Senior Executive Global Escalation (Aegis BPO Malaysia SDN BHD) • Investigate and analyses case or any errors on product website. • Analyses information gathered by investigation and report findings and recommendations. • Provided final solution to the partner or escalators. • Handling a complaint from legal (Court) and consumer organization. • Handle customer inquiry/complaints via social media platforms (Facebook). Market handle Thailand.December 2021 – July 2023 Subject Metter Expert Travel Consultant Executive (Aegis BPO Malaysia SDN BHD) • Assist team leader to monitor the Team’s KPI. • Asist agent to solve case. • Escalated case from Agent Team for all cases. • Processed refund booking Flight, Hotel, Package and other to customer. • Resolving complaints call.December 2020 – May 2021 Back-office Team Travel Consultant Executive (Aegis BPO Malaysia SDN BHD) • Handling incoming email (Sales, Support and complaint email). • Handle all flight issues processed via Amadeus Programs. • Contact customer by outbound call or email. • Asist agent to solve case. • Manage Team’s KPI.February 2018 – December 2019 Executive Travel Consultant (Aegis BPO Malaysia SDN BHD) • Sale and support Travel Online Managing the customer’s Experience/Hotels/Activities/Airline tickets. • Communication and vetting & Negotiating resolutions with clients and suppliers. • Contact customer by outbound call or email.August 2016 – January 2018 Guest Service Agent Supervisor at Krabi Front Bay Resort • Reservation and Receptionist. • Event Management for promote hotel and Sales packet tours.

1. Tour guide 2. Promoted Tourism of Krabi Province 3. and others