Juan Sebastian Serani E. Email & Phone Number

Colombia

- Develop and maintain relationships with travel agencies, tour operators, and other potential partners to drive sales growth.- Identify new business opportunities and create tailored sales strategies to target different market segments.- Achieve and exceed sales targets through proactive outreach, relationship management, and negotiation- Provide exceptional customer service by addressing client inquiries and resolving issues promptly.- Collaborate with the marketing team to create and implement effective sales campaigns.- Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement.- Prepare and present regular reports on sales activities, results, and market insights to management.

- Manage amounts of chats in different languages.- Respond to customer inquiries.- Tracking customer functional requirements.- Build a trust relationship for customer account loyalty and engage customers.- Handle customer complaints and provide appropriate solutions.- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution.- Process orders, forms, applications and requests.- Attracts potential customers by answering product and service questions and suggesting information about other products and services.- Generate sales leads.- Manage customers' accounts.- Maintain customer databases by updating account information.- Set up new customer accounts by recording account information.- Keep records of customer interactions and transactions.

My Personal YouTube channel, where I’ve combined my passions for travel, social culture, and entertainment. Over the years, I’ve created and shared content that aims not only to inform but also to inspire and connect with a global audience with more than 800.000 Impressions.My role as a social media manager has given me a deeper understanding of audience trends and needs, which has been crucial to the channel’s growth and success. With over [insert subscriber count] subscribers and active community engagement, I continue to seek new ways to innovate and deliver relevant, high-quality content.

Suiza

- Provide exemplary customer service by swiftly addressing questions and resolving any issues, thus enhancing the overall guest experience.- Carefully monitor and control stock levels, ensuring timely restocking of food, beverages, and supplies to ensure uninterrupted service.- Keep all catering areas immaculately clean and organized, strictly following health and safety standards to maintain the highest level of operational excellence.- Implement, train staff on, monitor, and manage financial systems across over 20 billing stations, handling accounting transactions up to $100,000 USD per journey.- Supervise, mentor, and monitor the work of up to 50 employees, ensuring high performance and efficiency.

Zurich, Suiza

- Delivered high customer satisfaction by leveraging extensive product knowledge, resulting in superior service.- Exceeded sales targets through outstanding customer engagement and operational excellence, consistently meeting personal and productivity objectives.- Cultivated exceptional customer experiences by achieving both sales and operational benchmarks.- Enhanced customer engagement by employing open-ended questions to accurately assess and address individual needs.- Demonstrated adeptness in communicating product features and trends, tailoring explanations to align with customer requirements.- Maintained up-to-date expertise on product offerings and industry trends to ensure the highest level of service and knowledge dissemination.

Suiza

- Provided exemplary guest service and assistance in the dining car, offering table service across Switzerland and international cities in Germany, Italy, and Austria.- Oversaw inventory management using systems such as SAP, and orchestrated the procurement of sales items and consumables according to international hygiene standards, utilizing the FIFO (First In, First Out) system.- Managed and responded effectively to emergencies, employing certified emergency protocols to meet all passenger needs during train journeys.- Assisted the regional Manager in employee support and managed social media networks, including internal newsletters, Microsoft Teams, Instagram, Facebook, and Internal Soclal media.

Zürich Area, Switzerland

- Delivered tailored consultation and customer service in a fashion retail setting, enhancing the shopping experience for each customer.- Exhibited proficiency in overseeing and maintaining warehouses with a capacity over 300,000 units, ensuring operational efficiency.- Executed strict inventory control measures within transit areas and warehouse spaces using the Inditex Logistics system, optimizing stock flow.- Ensured a high-quality shopping journey for customers through to the final purchase stage at checkout, fostering customer satisfaction and loyalty.- Managed administration, accounting, and financial oversight, handling up to $50,000 everyday in cash transactions accurately and securely.

Zurich, Suiza

- Delivered outstanding service at each table and guest area within the Zunfthaus (Guildhall).- Managed reservations, banquets, and events for private groups, accommodating up to 120 high standard guests.- Mastered the operation and upkeep of fermentation systems and the process of brewing beer on-site.- Worked collaboratively and courteously with all team members, spanning service, kitchen, maintenance, and security departments.- Offered meticulous guidance and assistance to guests throughout their visit, ensuring compliance with EU etiquette norms.

Suiza

- Conducted comprehensive inventory audits for companies boasting over 200,000 SKUs, completing these evaluations in record-breaking time.- Managed inventory systems including SAP and RGIS, ensuring accurate coordination and procurement of inventory audits.- Provided support, guidance, and oversight to teams of up to 25 inventory counters, ensuring efficient workflow and accuracy throughout the audit process.- Demonstrated flexibility and capability in logistics by frequently traveling across Switzerland, Germany, Austria, France, and Italy for inventory audits and management.

Colombia

- Managed the end-to-end process of sample ordering, tracking, and backorder management via the SAP System for major corporations and government entities, ensuring deliveries were both timely and precise.- Supported Key Account Executives by facilitating client engagements, account management activities, and strategic planning efforts, aiming to boost customer satisfaction and facilitate business growth.- Developed and sustained extensive databases of prospective B2B clients, pinpointing significant opportunities for business development and market expansion across the LATAM market.- Operations within the manufacturing environment, overseeing the authorization, programming, and management of production processes beyond standard schedules.