Juan Sebastian Serani E. Email & Phone Number

Colombia

- Develop and maintain relationships with travel agencies, tour operators, and other potential partners to drive sales growth.- Identify new business opportunities and create tailored sales strategies to target different market segments.- Achieve and exceed sales targets through proactive outreach, relationship management, and negotiation- Provide.

- Manage amounts of chats in different languages.- Respond to customer inquiries.- Tracking customer functional requirements.- Build a trust relationship for customer account loyalty and engage customers.- Handle customer complaints and provide appropriate solutions.- Resolves product or service problems by clarifying the customer's complaint, determining.

My Personal YouTube channel, where I’ve combined my passions for travel, social culture, and entertainment. Over the years, I’ve created and shared content that aims not only to inform but also to inspire and connect with a global audience with more than 800.000 Impressions.My role as a social media manager has given me a deeper understanding of audience.

Suiza

- Provide exemplary customer service by swiftly addressing questions and resolving any issues, thus enhancing the overall guest experience.- Carefully monitor and control stock levels, ensuring timely restocking of food, beverages, and supplies to ensure uninterrupted service.- Keep all catering areas immaculately clean and organized, strictly following.

Zurich, Suiza

- Delivered high customer satisfaction by leveraging extensive product knowledge, resulting in superior service.- Exceeded sales targets through outstanding customer engagement and operational excellence, consistently meeting personal and productivity objectives.- Cultivated exceptional customer experiences by achieving both sales and operational.

Suiza

- Provided exemplary guest service and assistance in the dining car, offering table service across Switzerland and international cities in Germany, Italy, and Austria.- Oversaw inventory management using systems such as SAP, and orchestrated the procurement of sales items and consumables according to international hygiene standards, utilizing the FIFO.

Zürich Area, Switzerland

- Delivered tailored consultation and customer service in a fashion retail setting, enhancing the shopping experience for each customer.- Exhibited proficiency in overseeing and maintaining warehouses with a capacity over 300,000 units, ensuring operational efficiency.- Executed strict inventory control measures within transit areas and warehouse spaces.

Zurich, Suiza

- Delivered outstanding service at each table and guest area within the Zunfthaus (Guildhall).- Managed reservations, banquets, and events for private groups, accommodating up to 120 high standard guests.- Mastered the operation and upkeep of fermentation systems and the process of brewing beer on-site.- Worked collaboratively and courteously with all team.

Suiza

- Conducted comprehensive inventory audits for companies boasting over 200,000 SKUs, completing these evaluations in record-breaking time.- Managed inventory systems including SAP and RGIS, ensuring accurate coordination and procurement of inventory audits.- Provided support, guidance, and oversight to teams of up to 25 inventory counters, ensuring.

Colombia

- Managed the end-to-end process of sample ordering, tracking, and backorder management via the SAP System for major corporations and government entities, ensuring deliveries were both timely and precise.- Supported Key Account Executives by facilitating client engagements, account management activities, and strategic planning efforts, aiming to boost.