Serap Salih Email & Phone Number

United Kingdom

- Support the achievement of better visibility for our brands on retailer.com with the ongoing discovery of optimisations- Make use of a digital shelf analytics tool to track our visibility on retailer.com identifying ongoing areas for improvement- Identify eCom Growth opportunities for the brand- Work in collaboration with brand managers and external agencies to ensure we have eCommerce optimised and suitable content for existing and new products and implement, track and optimise paid e-retailer paid media- Identify improvement strategies, projects and tests- Work with eNAM/NAM to make insight-led online-only promo/range recommendations- Become a go-to person internally for education and guidance on eCommerce- Maintain an active awareness of industry trends and best practices, bringing them to the business and retallers.- Create and maintain internal playbook with key learnings.- Identify best practice cases, take the key learnings and create showcase for the team and company- Support eNAMS/NAMs from time to time in key customer meetings and Brand Planning Days as the eCommerce specialist- Responsible for budget management

- Publishing and editing new and exciting content daily across all website channels. - Managing website issues and requests from the wider department and business.- Monitor the web analytics to measure performance of website activity and make recommendations to change.- Work closely with Marketing to delivery effective content changes and promotions.- Conduct ad-hoc research on competitors in the different markets and the trading conditions and send this information to Commerce Managers and team members as appropriate.- Work closely with the customer service team to maintain flawless customer service across all pre-determined territories.- Ensure brand catalogues are optimised across our partner sites including product imagery, SEO best practice, product descriptions, new categories and updates, swatches.- Assisting in merchandising the sites to reflect the latest promotions, product offers and seasonal events, ensuring site usability and conversion are as strong as possible.- Coordinating with the buying team to ensure website stock is available of key lines, especially during promotional periods.- Creating content and monitoring social media channels.

Enfield, England, United Kingdom

Organising campaigns – creating content for introductions for B2C, creating email templates for B2C & B2B, newsletter and seasonal campaigns.Developing marketing strategies – a plan to launch day of new website that will help promote to B2C.Sending out weekly stock level report – to update B2B companies international and national so they know how much items they can order.Market research – competitive analysis, checking how we can be better and do better for our brands.Creating new company brochures – designing new catalogues of our stock for B2B and B2C to see.Reports, analysing dataPolicing social media content – working along with the social media agency to produce and inform on our social media channelsCopywriting – creating personas for our watches for one of the Condor’s brands for the website. Writing product descriptions.Photoshop & Indesign – designing and editing pictures, creating social media cards, GIFs, creating brochure via Indesign.

Birmingham, United Kingdom

- Providing excellent customer service to maximise sales on the sales floor, fitting rooms and at the cash desk.- Working with garments – ensuring H&M's high standards are maintained at all times.- Processing customer transactions.- Receiving and processing deliveries.- Helping to prepare season sales, designer collaborations and regular seasonal campaign’s. - Following store routines, policies and guidelines to assist in loss prevention and safety in the store.- Working well as a team and actively supporting colleagues.- Visual merchandising.

- Manage social media profiles such as, Facebook, Twitter and Instagram- Increase traffic and bookings across social media- Source and produce engaging content to ensure the blog and social media channels are up to date, relevant and interesting- Finding new channels for business development

Walsall, United Kingdom

- Providing excellent customer service at a range of events across the UK.- Helping customers use the retro photobooth, to create memorable photo albums of the event.

Marble Arch London

- Delivering a high level of customer service through awareness of customer needs, sales targets and best sellers. - Maintaining high levels of personal presentation as an ambassador for the brand. - Working in key service areas; footwear, womenswear, menswear, fitting rooms, and cash desk.- Processing VAT refunds and stock orders.

Walsall

- Working in the Fashion Department, providing an enthusiastic and great level of customer service.- Maintaining the M&S image as an ambassador for the brand.- Visual merchandising, rotation of stock, and ensuring top lines are showcased on the shop floor.- Achieving and exceeding gift card and add on product targets.- Assisting customers with sales, refunds, and queries.- Styling and building customer outfits.- Shop floor standards.